HW
Hedley W
1 reviews | Active since Aug 2026
11 Sept 2026, 11:30
Shocking service from MWEB
Since 30 August I have battled to get connected. As described in my previous review on Hello Peter. I am still not connected. I contact MWEB twice a day and MWEB says Metro Fibre is the problem Neither will provide proof. Beware of both MWEB and Metro support. Neither exists
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
11 Sept 2026, 11:49Hello Hedley,
We understand how frustrating it must be to still be waiting for your service to be activated. When an order does not progress as expected and you're left without the connectivity you were anticipating, it's understandable to feel disappointed and concerned about the lack of progress. Please be assured that the order remains under active attention. We can confirm that the team handling your order is actively engaging with the network provider and continues to follow up on the outstanding activation requirements. A further escalation was submitted this morning requesting urgent feedback and attention on the matter. At present, the team is awaiting further feedback from the network provider and will provide you with an update as soon as additional information becomes available. We remain committed to seeing your order through to resolution and ensuring that the necessary steps are taken to get you connected.Should you require any further assistance, please feel free to continue engaging via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to still be waiting for your service to be activated. When an order does not progress as expected and you're left without the connectivity you were anticipating, it's understandable to feel disappointed and concerned about the lack of progress. Please be assured that the order remains under active attention. We can confirm that the team handling your order is actively engaging with the network provider and continues to follow up on the outstanding activation requirements. A further escalation was submitted this morning requesting urgent feedback and attention on the matter. At present, the team is awaiting further feedback from the network provider and will provide you with an update as soon as additional information becomes available. We remain committed to seeing your order through to resolution and ensuring that the necessary steps are taken to get you connected.Should you require any further assistance, please feel free to continue engaging via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
Mweb's reply11 Sept 2026, 11:49
Official
Hello Hedley,
We understand how frustrating it must be to still be waiting for your service to be activated. When an order does not progress as expected and you're left without the connectivity you were anticipating, it's understandable to feel disappointed and concerned about the lack of progress. Please be assured that the order remains under active attention. We can confirm that the team handling your order is actively engaging with the network provider and continues to follow up on the outstanding activation requirements. A further escalation was submitted this morning requesting urgent feedback and attention on the matter. At present, the team is awaiting further feedback from the network provider and will provide you with an update as soon as additional information becomes available. We remain committed to seeing your order through to resolution and ensuring that the necessary steps are taken to get you connected.Should you require any further assistance, please feel free to continue engaging via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to still be waiting for your service to be activated. When an order does not progress as expected and you're left without the connectivity you were anticipating, it's understandable to feel disappointed and concerned about the lack of progress. Please be assured that the order remains under active attention. We can confirm that the team handling your order is actively engaging with the network provider and continues to follow up on the outstanding activation requirements. A further escalation was submitted this morning requesting urgent feedback and attention on the matter. At present, the team is awaiting further feedback from the network provider and will provide you with an update as soon as additional information becomes available. We remain committed to seeing your order through to resolution and ensuring that the necessary steps are taken to get you connected.Should you require any further assistance, please feel free to continue engaging via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
HW
Hedley W's updateReviewer Update
11 Sept 2026, 13:43Sadly that is the same "story" I was told on previous occasions
HW
Hedley W's update11 Sept 2026, 13:43
Reviewer Update
Sadly that is the same "story" I was told on previous occasions
Mweb's replyOfficial
11 Sept 2026, 14:08Hello Hedley,
The team handling your order continues to actively engage with the network provider regarding the outstanding activation requirements. They have been made aware of your most recent feedback and the urgency of the situation, and they will continue pushing for updates and progress on your order.
Kind regards,
Mweb Team
The team handling your order continues to actively engage with the network provider regarding the outstanding activation requirements. They have been made aware of your most recent feedback and the urgency of the situation, and they will continue pushing for updates and progress on your order.
Kind regards,
Mweb Team
Mweb's reply11 Sept 2026, 14:08
Official
Hello Hedley,
The team handling your order continues to actively engage with the network provider regarding the outstanding activation requirements. They have been made aware of your most recent feedback and the urgency of the situation, and they will continue pushing for updates and progress on your order.
Kind regards,
Mweb Team
The team handling your order continues to actively engage with the network provider regarding the outstanding activation requirements. They have been made aware of your most recent feedback and the urgency of the situation, and they will continue pushing for updates and progress on your order.
Kind regards,
Mweb Team
HW
Hedley W's updateReviewer Update
11 Sept 2026, 14:21When will the connection be completed and who is holding up the process? Metro?
HW
Hedley W's update11 Sept 2026, 14:21
Reviewer Update
When will the connection be completed and who is holding up the process? Metro?
Mweb's replyOfficial
11 Sept 2026, 14:57Hello Hedley,
Thank you for following up with us. We understand how frustrating it must be to still be waiting for your service to be activated and to feel that there hasn't been enough progress despite your continued efforts to get connected. MetroFibre has submitted an Early Line Release request to the current ISP that is still holding the line at your premises. At this stage, they are still awaiting feedback on that request before the activation can proceed. The team handling your order is actively working with the network provider to ensure the matter remains prioritised and receives the necessary attention. They continue to follow up on the outstanding request and will provide you with further updates as soon as additional feedback becomes available.
Kind regards,
Mweb Team
Thank you for following up with us. We understand how frustrating it must be to still be waiting for your service to be activated and to feel that there hasn't been enough progress despite your continued efforts to get connected. MetroFibre has submitted an Early Line Release request to the current ISP that is still holding the line at your premises. At this stage, they are still awaiting feedback on that request before the activation can proceed. The team handling your order is actively working with the network provider to ensure the matter remains prioritised and receives the necessary attention. They continue to follow up on the outstanding request and will provide you with further updates as soon as additional feedback becomes available.
Kind regards,
Mweb Team
Mweb's reply11 Sept 2026, 14:57
Official
Hello Hedley,
Thank you for following up with us. We understand how frustrating it must be to still be waiting for your service to be activated and to feel that there hasn't been enough progress despite your continued efforts to get connected. MetroFibre has submitted an Early Line Release request to the current ISP that is still holding the line at your premises. At this stage, they are still awaiting feedback on that request before the activation can proceed. The team handling your order is actively working with the network provider to ensure the matter remains prioritised and receives the necessary attention. They continue to follow up on the outstanding request and will provide you with further updates as soon as additional feedback becomes available.
Kind regards,
Mweb Team
Thank you for following up with us. We understand how frustrating it must be to still be waiting for your service to be activated and to feel that there hasn't been enough progress despite your continued efforts to get connected. MetroFibre has submitted an Early Line Release request to the current ISP that is still holding the line at your premises. At this stage, they are still awaiting feedback on that request before the activation can proceed. The team handling your order is actively working with the network provider to ensure the matter remains prioritised and receives the necessary attention. They continue to follow up on the outstanding request and will provide you with further updates as soon as additional feedback becomes available.
Kind regards,
Mweb Team