SHOCKING SERVICE FROM MWEB

If I could rate them zero I would. A sales person phones my 86 year old Mom and sold her what she thought was fibre. He told her she must cancel her ADSL line because Telkom are going out of business, etc. She took it literally and agreed to change. What arrived, via courier was an LTE router. This was absolutely not what she wanted. She let them know immediately that she does not want this and wants to switch back to her ADSL line. Very upset about being taken for a fool as she did not understand what she was being sold. They told her she must now pay a R2000 cancellation fee as she will break contract. She agreed. All she wants is her old line, which she has had for 10 years, back. This was now close to THREE WEEKS AGO. I have made numerous calls to try and get it sorted, she has made numerous calls. It is still not done. She tried to insert the sim card, but broke it. She is absolutely feeling cut off and being connected is what makes her feel connected and up-to-date with what is going on. Today I actually lost my temper with someone from Sales Support. I begged him to just please call my Mom and sort this out. He refused to help me because I am not the account holder. I understand this, but then I pleaded with him to please call her. He put the phone down. By the way, they have put the phone down on her many times to. Say they are transferring you and then just cut off the call. Beyond disappointed in their lack of compassion and not being able to "read the market" when trying to sell something to an 86 year old woman. Disgusting.