Shocking service from MWEB agents

It is almost impossible to get through to speak to an agent. You run the gauntlet of being "screened" by an automated system whereby you must enter your ID, cellphone number or account number, and then need to press 1 to confirm if correct. When you do press 1, the automated voice says: "you did not press a number", please try again etc. etc. After numerous attempts, you may be fortunate enough to be put through to an agent, and then the "fun" (frustration) carries on. You are then told "this is the wrong dept" and are transferred and shifted from pillar to post, and then I experienced being cut off numerous times. I am trying to move our line to our new residence as we have moved, and we need the internet to start working from home. Pure frustration, and shocking service, and poor systems from MWEB!!!