HP
Hans P
1 reviews | Active since Oct 2018
12 Mar 2026, 13:27
Shocking service from MWEB.
Took me 3 weeks to get hold of Mweb to cancel my account *** on 20 Feb 26. Was promised written confirmation of cancellation.... still waiting, today is 12 Mar 26. Unable to get through on phone lines and online chat. Been waiting on chat since 8:39 this morning, it is now 13:24. Sent messages on FB, X and Instagram, but no response! Shocking service! I have screenshots of all messages and conversations and time lines.
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Mweb's replyOfficial
12 Mar 2026, 13:52 Good day, Hans. Thank you for sharing your experience. We understand how frustrating it must have been to spend weeks trying to reach support, especially when you were expecting written confirmation of your cancellation and have not received it yet. Waiting on multiple channels without a response would understandably add to that frustration.
We’ve checked the account and can confirm that the cancellation confirmation was sent by email to the account holders email address listed. It was sent on 2026-02-21 at 09:12:05 AM with the subject line “Customer Account Cancellation for Account Id: ***8” from ***.
.
However, to assist further, we’ve arranged for the email to be resent so that the account holder has confirmation on hand.
Thank you for your patience while this is being attended to.
Kind regards, Mweb Team
We’ve checked the account and can confirm that the cancellation confirmation was sent by email to the account holders email address listed. It was sent on 2026-02-21 at 09:12:05 AM with the subject line “Customer Account Cancellation for Account Id: ***8” from ***.
.
However, to assist further, we’ve arranged for the email to be resent so that the account holder has confirmation on hand.
Thank you for your patience while this is being attended to.
Kind regards, Mweb Team
Mweb's reply12 Mar 2026, 13:52
Official
Good day, Hans. Thank you for sharing your experience. We understand how frustrating it must have been to spend weeks trying to reach support, especially when you were expecting written confirmation of your cancellation and have not received it yet. Waiting on multiple channels without a response would understandably add to that frustration.
We’ve checked the account and can confirm that the cancellation confirmation was sent by email to the account holders email address listed. It was sent on 2026-02-21 at 09:12:05 AM with the subject line “Customer Account Cancellation for Account Id: ***8” from ***.
.
However, to assist further, we’ve arranged for the email to be resent so that the account holder has confirmation on hand.
Thank you for your patience while this is being attended to.
Kind regards, Mweb Team
We’ve checked the account and can confirm that the cancellation confirmation was sent by email to the account holders email address listed. It was sent on 2026-02-21 at 09:12:05 AM with the subject line “Customer Account Cancellation for Account Id: ***8” from ***.
.
However, to assist further, we’ve arranged for the email to be resent so that the account holder has confirmation on hand.
Thank you for your patience while this is being attended to.
Kind regards, Mweb Team