SHOCKING SERVICE FROM MWEB !

Openserve installed a new Fibre connection for me on Tuesday 22 March. Quick and efficient - congratulations and thank you to them !

I placed a migration order with MWEB from my existing ADSL product to Fibre the same day. They said I would be activated within 2 to 5 working days. Now, 10 DAYS LATER (1 April) AND WEB HAVE STILL NOT ACTIVATED MY PRODUCT !

I have called them EVERY DAY since Tuesday 22 March. Each time they say they have escalated the matter (this has been done no less than 6 times now) yet MY MWEB PRODUCT IS STILL NOT ACTIVATED.

I have asked to speak to their activations manager (I was told it is someone by the name of CARMEN LOMBARD) but they refuse to give me her number - I asked them to tell her to contact me, SHE HAS NOT DONE SO.

I spoke to Openserve who advised me that everything is clear from their side, and they have escalated the matter with MWEB as well. They said all Mweb need to do is request the line.

NO ONE FROM MWEB HAS CALLED ME BACK AND MY PRODUCT STILL REMAINS INACTIVE 10 days after installation of my line despite my attempts to get them to do this every day.

What do I need to do to get MWEB to do their job? Absolutely unacceptable and despicable service and a complete lack of respect for their customers !!