SHOCKING SERVICE FROM MWEB

Hi all,

I'm just fed up trying to cancel a existing adsl contract with MWEB,WHY?

I've been trying to cancel my contract for months now, due to I have moved to a different location, and had fibre installed where I stay at my new premises', I've tried cancelling my contract at least for 3 months now, where I've sent mails and just get bounce backs, and where I phone and they put me trough to the cancelation dept. holding on for 15mins using up my airtime and still you are number 50 in a queue every single time... how those that work?

then when I log in to try to cancel online and select the cancel account bar, it takes me to My Products, where its tells me "My products allow you to cancel your products.", then "your Mweb products are listed below.'' it gives me my products which is the adsl data, but nowhere to cancel,

I've had it with trying, you can only try several time until you loose it, I am now very frustrated with this, and paying for something I don't use! really bad service from mweb or should I say no service at all.