Shocking service from MWEB

So, after waiting for months to have fibre installed, I signed up a contract with MWEB. What an absolute disappointment. MWEB Fibre must be the worse company in SA. Firstly they take a R 1000 connection fee from my account - they have not installed nothing. Now try get the money back - its been 3 weeks with numerous phone calls, being transferred from one idiot to the next with excuse after excuse after excuse. Promises that the refund will be granted, speaking to staff like Shanell, ****ra - still no joy. I even logged a complaint on their facebook page - got a response in minutes how they could help, gave them the story, another promise that the refund will be done. Called again, and guess what the refund was not done and rejected and no one can tell me why. MWEB are a bunch of *******, who take money from clients accounts and refuse to give it back. If anyone reads this, some advice, do not use MWEB - their service is shocking to day the least - am a very disappointed customer.