Shocking service for FTTH
<p>My wife and I are thoroughly disgusted with the poor FTTH service provided by Mweb. We have been on the service for 4 months now and are yet to have a trouble free day. After logging numerous complaints we are still no where near resolution. We are lucky if we get 0.5mbs download and 0.17mbs upload speeds on our 20mbs fibre line. We requested that they replace their useless router ages ago, but no, they would rather mess around with settings each time with no result. We have ended up.having to.pay triple costs for data, Mweb for FTTH and our two cellphone service providers for data when the useless Mweb service is down most of the time, and guess what, of course there is no offer to credit our Mweb account due to shocking service. Mweb certainly know how to rip the consumer off!</p>
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Mweb's replyOfficial
19 Oct 2016, 15:48Good day gordon-jarvis
Thank you for raising your concerns, we appreciate you taking the time to do so.
As discussed with our client service representative, this matter has now been addressed and we will remain in contact with you until it is resolved.
We have arranged for a replacement router to be couriered to you for overnight delivery and escalated your complaint to the relevant managers as per your request.
They will be in contact with you to address your query and advise you on the way forward.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply19 Oct 2016, 15:48
Official
Good day gordon-jarvis
Thank you for raising your concerns, we appreciate you taking the time to do so.
As discussed with our client service representative, this matter has now been addressed and we will remain in contact with you until it is resolved.
We have arranged for a replacement router to be couriered to you for overnight delivery and escalated your complaint to the relevant managers as per your request.
They will be in contact with you to address your query and advise you on the way forward.
Kind regards
MWEB Client Services
Best regards,