1 reviews | Active since May 2017

15 May 2017, 16:49

Shocking service-Fibrehoods

<p>I signed up for a fibre package with MWEB after being told that my area is live with Fibrehoods. I canceled my previous line and almost a month later I call mweb to find out the status of my order just to be told that they have checked wth Fibre hoods now and the area so not actually live yet and they do not know when it will be live. This is absolutely ridiculous what must I do for Internet now? </p>

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Replies (1)
Mweb
Mweb's reply16 May 2017, 08:31
Official

Good Day luke-anthony,

Thank you for taking the time to raise your concerns.

Our customer care representative has since been in contact with you.

We are investigating your claims and will provide you further feedback regarding the Fibre order.

Please bear with us during this time.

Kind regards
MWEB Client Services