RN
Ryan N
1 reviews | Active since Sept 2026
04 Sept 2026, 11:39
Shocking service
Shocking service from Mweb. I have never seen anything like it. All my debit orders came off on different days, the amounts taken off were wrong multiple times. Getting hold of billing support is impossible. And out of nowhere my contract was terminated no one could tell me why and I could not find anyone to assist me. Very disappointed. Go with vodacom where they actually answer your calls.
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Mweb's replyOfficial
04 Sept 2026, 11:59Hi Ryan,
We understand your frustration regarding the different debit dates, incorrect amounts, difficulty reaching Billing Support, and the unexpected termination of your contract.According to the records on your account, you were debited on a pro-rata basis for the period from 6 August to 31 August. To make sure we address your concern correctly, could you please clarify which debit amount or billing transaction you believe was incorrect, and what you expected to be charged?Once we have clarity on the specific billing query, we can ensure the matter is addressed appropriately.Kind regards,
The Mweb Team
We understand your frustration regarding the different debit dates, incorrect amounts, difficulty reaching Billing Support, and the unexpected termination of your contract.According to the records on your account, you were debited on a pro-rata basis for the period from 6 August to 31 August. To make sure we address your concern correctly, could you please clarify which debit amount or billing transaction you believe was incorrect, and what you expected to be charged?Once we have clarity on the specific billing query, we can ensure the matter is addressed appropriately.Kind regards,
The Mweb Team
Mweb's reply04 Sept 2026, 11:59
Official
Hi Ryan,
We understand your frustration regarding the different debit dates, incorrect amounts, difficulty reaching Billing Support, and the unexpected termination of your contract.According to the records on your account, you were debited on a pro-rata basis for the period from 6 August to 31 August. To make sure we address your concern correctly, could you please clarify which debit amount or billing transaction you believe was incorrect, and what you expected to be charged?Once we have clarity on the specific billing query, we can ensure the matter is addressed appropriately.Kind regards,
The Mweb Team
We understand your frustration regarding the different debit dates, incorrect amounts, difficulty reaching Billing Support, and the unexpected termination of your contract.According to the records on your account, you were debited on a pro-rata basis for the period from 6 August to 31 August. To make sure we address your concern correctly, could you please clarify which debit amount or billing transaction you believe was incorrect, and what you expected to be charged?Once we have clarity on the specific billing query, we can ensure the matter is addressed appropriately.Kind regards,
The Mweb Team