SHOCKING SERVICE EXPERIENCE!!

SHOCKING SERVICE EXPERIENCE!! I have been a client of Mweb for a considerable time. I have requested a move of my Fibre line to a new Premises over 2 weeks ago. I have received some feedback, normally after 2-3 days (via Email). I have literally spent hours on the phone trying to get assistance. I keep on being referred or transferred to this dept, and then another. Then they refer me to Vumatel. I speak to Vumatel, they do not even have the order number by MWEB. In addition? They want to charge me over R2000 for the move, as this is now supposed to be a "new" contract. Can someone with Authority please phone me back, and get this resolved? Or just CANCEL my contract with them. ***, or ***