Shocking service...

Mweb is one of the worse internet providers. I have been experiencing difficulties since I became a client. My journey started with battling to get my new line activated. A rude agent telling me to call Frogfoot myself if I can't wait. Then it carried on to incorrect billing, being charged after being informed that I was not going to be charged the activation fee. Then I experienced connection problems as the incorrect router was provided. I have now been on the line holding and waiting to get through to an agent for just over 4 hours The website chat has kept me waiting just as long as the calls. Each time after waiting and holding for 45 mins I get connected only for the line to drop. The agent doesn't even bother calling me back. When I call back, I'm right at the back of the queue having to wait 45 + mins again. On the website chat, I haq1ve to actively stay on the page or I need to start all over and the waiting starts again. I am at my wits end because I am getting no joy in getting my query resolved.