EM
Erwin M
1 reviews | Active since May 2013
20 Jan 2016, 10:30
Shocking Service - Cannot sort out 8 month fault
I have had a line fault for 6 months that is still not sorted. I am absolutely frustrated and disgusted in Mweb. After numerous calls and emails I just cannot get Mweb to react and sort the fault out. Unfortunately my business email account, Website has been with Mweb for many years and I cannot afford to change it to another company as I am scared to lose business. I am actually forced to keep my account with them.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
20 Jan 2016, 12:58Hello erwinmeyer,
Thank you for bringing this to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed.
Your query has been brought to the attention of the relevant department to prioritise and follow up on.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed.
Your query has been brought to the attention of the relevant department to prioritise and follow up on.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply20 Jan 2016, 12:58
Official
Hello erwinmeyer,
Thank you for bringing this to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed.
Your query has been brought to the attention of the relevant department to prioritise and follow up on.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed.
Your query has been brought to the attention of the relevant department to prioritise and follow up on.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services