Shocking Service by Mweb

I contacted Mweb to assist us with fiber for our home in Durban in late Feb 2022. They responded promptly by getting Metrofiber to do the installation from the street access point to our home, no problem.

Since then however, we have had intermittent to no internet for hours at a time. I have logged numerous complaints first on ticket MWB***5 and they simply closed that ticket off without assisting me. So I started a new ticket MWB***2. To date we are approaching 60 days and I still have no internet and Mweb simply don't give a damn! They are happy to bill but don't seem to know what customer service looks like.

I am happy to tell all my friends not to make use of this service provider.