Shocking service and *********** people working at MWEB

I recently joined Mweb for the first time. The worse / biggest mistake I've ever made. Joining them was the worse experience. Now I wanted to upgrade my line, and the cancelled my internet at home ( i work from home) and charge me a cancellation fee of almost R2 000.00. I didn't cancel the line, I UPGRADED. All of the agents I spoke to, had no idea what they were talking about. I couldn't work last night and had to come to the office today. I want reimbur*****t for losing money, because I couldn't work last night and the petrol because I had to come into the office today. I've been holding on for 23 minutes and still nothing. No Manager is phoning me back, maybe you dont have managers?! Please don't use Mweb!