Shocking service and lies

Long-term mweb subscriber.

Pre-ordered Fibre 9 months ago. It went live in my area early December, received router and installer installed at my house.

Has taken mweb over 7 weeks now to activate after turnaround time is meant to be 48 hours. Worse still, I have tried facebook, the call centers 5 times and each time they say a manager will phone me and never does. No one takes accountability and you can't deal with one person. Eventually someone told me the the infrastructure provider (Frogfoot) has yet to issue me with a completion certificate but on contacting frogfoot they say that mweb has yet to even make a request.

At my wits end, on the verge of cancelling. Worse still, other neighbours ordered 4 days ago and are up and running two days later.

They are unfortunately simply too big to attend to individual customer needs and I wouldn't recommend them to anyone. Go with a smaller ISP who can actually serve customers properly.

Fed up