SHOCKING service after *****ulent mails.

I have someone impersonating our director and sending out *****ulent emails regarding change of bank details to my clients from an Mweb account. Mweb has been most unhelpful. Call center agents are untrained and push you from pillar to post where you repeat your story 9000 x and then they just hang up, Emails to their complaints and abuse mails go unanswered, Facebook is a computer generated answer asking you to call their call center, Facebook messenger is a frustrated little agent who is ****y and pulls the POPI act excuse. Why is it so hard to get hold of someone who will actually assist. 4 hours on the phone, numerous mails and I am no further forward then when I started yesterday. all they do is PROTECT THE CRIMNINAL.... WORST customer service ever.