Shocking service

I signed up with MWEB on the 27th Of November, I only received a full working line on the 19th of december. I was billed from the 10th December even though i did not have a proper working connection as Vumatel and MWEB do not communicate properly. I now do not have a working fibre line again! From the 19th Jan to Today 28th, It was a maintenance outage but my fibre line is still not working, got an sms to say its working but it is not. You try and phone their call centre and live chat and no one assists. Theoretically have had this line for a month and i havent had a proper working line since. I would suggest to not use this ISP.