Shocking service

I bought a monthly subscription of Bitdefender through Mweb a year ago. Bitdefender tells me my product has expired, but Mweb says it is active again. My first query they closed without answering me, The second query they have just not bothered answering. They are charging me monthly without me having protection. Seems like really poor admin if they cannot supply me with an activation key. And don't try calling them. :(