Shocking service!

As a first time user of MWEB I'm very disappointed in the service I have received, feels like I have made the wrong decision by choosing them as my ISP! On the 22nd July I had enquired on fibre packages and signed up with them to start the process. They had informed me that it takes up to 5 business days for everything to be activated and first payment will be within 5 days from activation... To this day I still have not received a router from MWEB, they have already activated my "contract" and ready to bill me yet I have not been connect to their services- still using data! I'm actually fed-up with all the back and forth phone calls and being transferred from one department to another! In all honesty I would not recommend MWEB to anyone I come into connect with that's looking for a ISP. I hope this will be resolved ASAP as I'm already second thinking my decision!