Shocking service!

Good Day

I am currently with Mweb for a long time now. I recently moved away from my parent's home(This is where my one Mweb router is) and purchased a new property. On 31.05.2025, I moved in to my new address so I called Mweb on 30.05.2025 to arrange for a new router in my new address. I also paid the upfront fee of R249. The following Monday(02.06.2025), I called in to find out the status and they mentioned that the order was cancelled as the Zoom Fibre package was no longer available. Note, I had to call them to find out it was cancelled as nobody bothered to call me

I decided to go with Link Layer and asked them to come through to do a new installation at my property. They came through on 09.06.2025 and managed to only complete it on 11.06.2025 due to weather restrictions. Ever since then, I've been waiting for my router.

I called in several times, chatted to many on the Whatsapp chatbox and nobody seemed to help. All they say is they will get back to me on the progress of the courier. As per the app, the router is to be delivered on 19.06.2025 which is tomorrow yet, i havent received any tracking number. I called the courier company and they say that the parcel hasnt reached them yet. I asked Mweb and they say that they dont know. I spoke to a lady by the name of Chelsea today and she along with several others were of no help, feeding me the same story everyone else fed me. I am so frustrated at the level of service. If I do not hear anything tomorrow, i will cancel this deal and request a refund. Also, I will cancel my current deal I have with Mweb and move the both to a more better and trustworthy company

Jashen