Shocking Service

I have subscribed to one of Mweb's deals over a month ago. <br> Once my Telkom line was installed (7th July) their was a problem with synchronisation of the line and my ADSL has not worked since.<br> <br> I logged a call with Mweb (***) on the 8th of July. I have heard nothing from them since!!!<br> <br> I am paying Mweb to manage my line.<br> Everyday I follow up with Telkom to see when they will assign a technician and when this problem will be fixed.<br> I understand that Mweb are at the mercy of Telkom but they not once called me or tried to escalate this call!<br> <br> I have been the one doing the job that I pay Telkom to do!<br> <br> Your service is shocking!!<br> <br> Not only bad service but Mweb have also billed me for the full month of July and I am sitting with no ADSL.. What am I paying for?<br> <br> Today a technician will come to my premises but this is no thanks to Mweb!<br> <br> You need to fight and look after your customers better!