Shocking Service

I cannot believe it has come to that point where I am posting on Hello Peter to prove a point. We had our fibre line installed at our house a couple of weeks ago. Our order with Mweb was placed before we even had the fibre installation done at our home. Upon completion of the fibre installation we contacted Mweb to inform them that they can now activate our account. and deliver our router. False lead times where provided to us and when following up to see where our modem was we got told that the lead times we were given is actually incorrect and that the lead time is actually double the waiting time. Eventually we had to escalate the matter and finally got our router last week Friday. Yet still no internet connection. When I phoned to see what the held up is the consultant informed me that our account is inactive and the team who can assist with that only works Monday to Friday 9-4pm, thus no internet for the weekend. Numerous calls later NO ONE at Mweb can still give us a actual reason why our account has not been activated or when this will done. Each person tells a different story or transfers us to another department. Sam one of the supervisors overseeing this matter does not return calls or can supply us with any further info even after I phoned yet again today probably for the 100th time this week! The lack of customer service is shocking to say the least. If I knew this is what we are in for I would have gone with a smaller ISP where you arent just a ticket number but a customer that matters. I did not expect this from Mweb!