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Ann D
1 reviews | Active since Dec 2013
05 Feb 2015, 12:30
SHOCKING SERVICE
On 7 November 2014, I renewed my MTN 3G Wireless Internet 24-month contract (2GB) at R119.00. On my bank statement dated 30 January 2015 it reflects an amount of R139.00 was debited from my account - that was the previous contract amount signed for two years. I have phoned the call centre several times the past week - whereby they suggested I speak to Samantha (The Manager). I have left numerous messages for Samantha to phone me but to no avail. I have been a client of Mweb for over 20 years - is the treatment for being a loyal client. Does Samantha not have the audacity to return my call and resolve the problem. Shocking service!!!
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Mweb's replyOfficial
05 Feb 2015, 13:45Hello Ankica58,
Thank you for taking the time to raise your concerns.
As per your discussion with our Customer service consultant, we have now escalated this to our sales specialists to investigate and rectify this for you asap.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
As per your discussion with our Customer service consultant, we have now escalated this to our sales specialists to investigate and rectify this for you asap.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply05 Feb 2015, 13:45
Official
Hello Ankica58,
Thank you for taking the time to raise your concerns.
As per your discussion with our Customer service consultant, we have now escalated this to our sales specialists to investigate and rectify this for you asap.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
As per your discussion with our Customer service consultant, we have now escalated this to our sales specialists to investigate and rectify this for you asap.
Kind regards
MWEB Client Services
Best regards,