TN
Tracy N
1 reviews | Active since Sept 2010
10 Feb 2025, 15:44
SHOCKING SERVICE!!!!!!!!
Absolutely shocking service. I have been phoning Mweb since 02 December for installation.
Tons of empty promises. Do not keep their word & clearly the customer agents LIE to you. All the calls are recorded.
I was advised that all charges will be taken off at the end of the month (please note took MWEB 7 weeks to final action my request).
Then they have the audacity to bill me early & charge me R50 because the debit order was sent back the money was not in my account. On top of this my bank charged me a fee & this adversely affected my credit score. Also was over charged for January.
I have yet to receive my refund. Also phoning them it takes almost 30 minutes before you call is answered this is at my cost.
DONT USE MWEB - They lie to you & don't give a damn about customer service
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Replies (1)TN
Tracy N's updateReviewer Update
13 Feb 2025, 13:16 I hope this email finds you well.
We tried calling you today to solve your query but was unsuccessful.
After reviewing the call recording, we can confirm that the sales agent did indeed advise you about the pro rata fee that would be charged.
We have the call recording available if you would like to listen to it for further clarification. Please feel free to let us know, and we will be happy to share it with you.
Thank you for bringing this to our attention, and if you have any further questions, do not hesitate to reach out.
ABOVE is the response received from MWEB: BELOW my reply.. clearly not all the calls were listened too
Hi all,
I am not happy with your poor response:
Please note I was aware of the pro-rata fee. If you bothered to listen to all my calls, it is clearly confirms that the pro-rata fee will go off it will go off at the end of the month with the normal monthly fee.
However this didn't happen, it cost me bank charges & affected my credit score & Mweb had the audacity to charge me R50. I still paid it the next day when I noticed the returned debit order.
Please note Mweb still owes me R25 for the 2 extra days they charged me for, listen to all the calls properly. Your turn around time is shockingly poor. I don't feel my complaint has been handled properly. I reiterate my application was 02 December, It took me numerous calls at my expense to resolve.
Note my last call I have mentioned all of this, and was very upset. Admittedly the lady who took my call was calm & did her job very well, this is about the only nice thing I have say about the service at MWEB.
I await your response & my refund of R75!
I will post this response oh Hello Peter as well, as sadly this seems to be the ONLY way I get feedback for Mweb.
Regards,
We tried calling you today to solve your query but was unsuccessful.
After reviewing the call recording, we can confirm that the sales agent did indeed advise you about the pro rata fee that would be charged.
We have the call recording available if you would like to listen to it for further clarification. Please feel free to let us know, and we will be happy to share it with you.
Thank you for bringing this to our attention, and if you have any further questions, do not hesitate to reach out.
ABOVE is the response received from MWEB: BELOW my reply.. clearly not all the calls were listened too
Hi all,
I am not happy with your poor response:
Please note I was aware of the pro-rata fee. If you bothered to listen to all my calls, it is clearly confirms that the pro-rata fee will go off it will go off at the end of the month with the normal monthly fee.
However this didn't happen, it cost me bank charges & affected my credit score & Mweb had the audacity to charge me R50. I still paid it the next day when I noticed the returned debit order.
Please note Mweb still owes me R25 for the 2 extra days they charged me for, listen to all the calls properly. Your turn around time is shockingly poor. I don't feel my complaint has been handled properly. I reiterate my application was 02 December, It took me numerous calls at my expense to resolve.
Note my last call I have mentioned all of this, and was very upset. Admittedly the lady who took my call was calm & did her job very well, this is about the only nice thing I have say about the service at MWEB.
I await your response & my refund of R75!
I will post this response oh Hello Peter as well, as sadly this seems to be the ONLY way I get feedback for Mweb.
Regards,
TN
Tracy N's update13 Feb 2025, 13:16
Reviewer Update
I hope this email finds you well.
We tried calling you today to solve your query but was unsuccessful.
After reviewing the call recording, we can confirm that the sales agent did indeed advise you about the pro rata fee that would be charged.
We have the call recording available if you would like to listen to it for further clarification. Please feel free to let us know, and we will be happy to share it with you.
Thank you for bringing this to our attention, and if you have any further questions, do not hesitate to reach out.
ABOVE is the response received from MWEB: BELOW my reply.. clearly not all the calls were listened too
Hi all,
I am not happy with your poor response:
Please note I was aware of the pro-rata fee. If you bothered to listen to all my calls, it is clearly confirms that the pro-rata fee will go off it will go off at the end of the month with the normal monthly fee.
However this didn't happen, it cost me bank charges & affected my credit score & Mweb had the audacity to charge me R50. I still paid it the next day when I noticed the returned debit order.
Please note Mweb still owes me R25 for the 2 extra days they charged me for, listen to all the calls properly. Your turn around time is shockingly poor. I don't feel my complaint has been handled properly. I reiterate my application was 02 December, It took me numerous calls at my expense to resolve.
Note my last call I have mentioned all of this, and was very upset. Admittedly the lady who took my call was calm & did her job very well, this is about the only nice thing I have say about the service at MWEB.
I await your response & my refund of R75!
I will post this response oh Hello Peter as well, as sadly this seems to be the ONLY way I get feedback for Mweb.
Regards,
We tried calling you today to solve your query but was unsuccessful.
After reviewing the call recording, we can confirm that the sales agent did indeed advise you about the pro rata fee that would be charged.
We have the call recording available if you would like to listen to it for further clarification. Please feel free to let us know, and we will be happy to share it with you.
Thank you for bringing this to our attention, and if you have any further questions, do not hesitate to reach out.
ABOVE is the response received from MWEB: BELOW my reply.. clearly not all the calls were listened too
Hi all,
I am not happy with your poor response:
Please note I was aware of the pro-rata fee. If you bothered to listen to all my calls, it is clearly confirms that the pro-rata fee will go off it will go off at the end of the month with the normal monthly fee.
However this didn't happen, it cost me bank charges & affected my credit score & Mweb had the audacity to charge me R50. I still paid it the next day when I noticed the returned debit order.
Please note Mweb still owes me R25 for the 2 extra days they charged me for, listen to all the calls properly. Your turn around time is shockingly poor. I don't feel my complaint has been handled properly. I reiterate my application was 02 December, It took me numerous calls at my expense to resolve.
Note my last call I have mentioned all of this, and was very upset. Admittedly the lady who took my call was calm & did her job very well, this is about the only nice thing I have say about the service at MWEB.
I await your response & my refund of R75!
I will post this response oh Hello Peter as well, as sadly this seems to be the ONLY way I get feedback for Mweb.
Regards,