Shocking service

!3th May placed an order. Cancelled same day. R249.99 taken out of my account same day. Now 15th July still no refund. 12 calls lots of holding on for up to 53 minutes for assistance. 3 references later 2 calls requesting a supervisor to call back NEVER HAPPENED. 2 emails to complaints email which promise a reply in 24-48 hours. NO REPLY. Absolutely appalling service and if I did not need my email address during this time of grieving having lost my husband at the end of April, I would cancel MWEB>