1 reviews | Active since Jul 2013
Shocking sales and service.
I have not even been one day on mweb and there have been 3 errors made. I have been dealing with Waleed and I told him I was only to go live on mweb at the end of the month, that was not done I went live to early and was charged I have to call my bank to reject at and am charged a rejection fee, today I was called and was told that the are submitting a debit which was not correct, the agreement was that the connection fee would be credited, that not done, I have had to now phone my bank again to reject that charge and pay another rejection fee. The 3rd is no feedback I have to constantly follow up and there is no action. I am now not going ahead with mweb at all becausebif there is so many errors from the beginning hope many more will there be when I'm active? I would rather pay more money that im already paying with my current isp than what mweb would and have less errors.
Good afternoon Darren
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Good afternoon Darren
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
