MS
Michael S
1 reviews | Active since Mar 2009
28 Apr 2026, 12:47
Shocking! Porting of my old Nr takes over 1 Month 9 Days!
I try to transfer my old Nr to my new MWeb Voip Nr. now 1 month and 9 Days. I called every Day (2-5 Hours) Complain Emails to *** are coming back! Support does not help!
MWeb Ref Nr: MWB***6 CLOSED FOR NO REASON AT ALL!!! New Ref Nr: MWB***5 Portin Nr: *** I want to port my old nr: *** but there is no update! I send the doc 10 -20 times and you send me over and over the same SMS what is the status! and yes I send all infos ~20 times to MWeb
Helpful (0)
Replies (61)0
Replies (61)
Mweb's replyOfficial
28 Apr 2026, 13:08Hi Michael,
Thank you for taking the time to explain this in such detail. We understand how deeply frustrating and exhausting this has been for you, especially after more than a month of daily calls, repeated document submissions, and seeing a reference closed without resolution. Being left without clear updates after putting in so much effort is understandably upsetting.
Your VoIP porting request, including references MWB***6, MWB***5, and port-in number ***, has now been escalated to the team that handles VoIP porting requests. They have been asked to urgently follow up on the porting of number *** and to provide you with feedback via email as soon as possible, so you have direct communication and clarity on the progress.
Your experience, including the repeated document submissions, lack of updates, and communication challenges, will be shared with our Service Quality Team for review, as this is not the experience we want for our customers.
If you need further assistance or would like to continue engaging with us directly, you’re welcome to reach out via Hello Peter and our team will assist where possible.
Kind regards,
Mweb Team
Thank you for taking the time to explain this in such detail. We understand how deeply frustrating and exhausting this has been for you, especially after more than a month of daily calls, repeated document submissions, and seeing a reference closed without resolution. Being left without clear updates after putting in so much effort is understandably upsetting.
Your VoIP porting request, including references MWB***6, MWB***5, and port-in number ***, has now been escalated to the team that handles VoIP porting requests. They have been asked to urgently follow up on the porting of number *** and to provide you with feedback via email as soon as possible, so you have direct communication and clarity on the progress.
Your experience, including the repeated document submissions, lack of updates, and communication challenges, will be shared with our Service Quality Team for review, as this is not the experience we want for our customers.
If you need further assistance or would like to continue engaging with us directly, you’re welcome to reach out via Hello Peter and our team will assist where possible.
Kind regards,
Mweb Team
Mweb's reply28 Apr 2026, 13:08
Official
Hi Michael,
Thank you for taking the time to explain this in such detail. We understand how deeply frustrating and exhausting this has been for you, especially after more than a month of daily calls, repeated document submissions, and seeing a reference closed without resolution. Being left without clear updates after putting in so much effort is understandably upsetting.
Your VoIP porting request, including references MWB***6, MWB***5, and port-in number ***, has now been escalated to the team that handles VoIP porting requests. They have been asked to urgently follow up on the porting of number *** and to provide you with feedback via email as soon as possible, so you have direct communication and clarity on the progress.
Your experience, including the repeated document submissions, lack of updates, and communication challenges, will be shared with our Service Quality Team for review, as this is not the experience we want for our customers.
If you need further assistance or would like to continue engaging with us directly, you’re welcome to reach out via Hello Peter and our team will assist where possible.
Kind regards,
Mweb Team
Thank you for taking the time to explain this in such detail. We understand how deeply frustrating and exhausting this has been for you, especially after more than a month of daily calls, repeated document submissions, and seeing a reference closed without resolution. Being left without clear updates after putting in so much effort is understandably upsetting.
Your VoIP porting request, including references MWB***6, MWB***5, and port-in number ***, has now been escalated to the team that handles VoIP porting requests. They have been asked to urgently follow up on the porting of number *** and to provide you with feedback via email as soon as possible, so you have direct communication and clarity on the progress.
Your experience, including the repeated document submissions, lack of updates, and communication challenges, will be shared with our Service Quality Team for review, as this is not the experience we want for our customers.
If you need further assistance or would like to continue engaging with us directly, you’re welcome to reach out via Hello Peter and our team will assist where possible.
Kind regards,
Mweb Team
MS
Michael S's updateReviewer Update
28 Apr 2026, 13:14I gave them the Portin Nr: *** weeks ago! You complain Email is also not working! "***" <***> is coming back with:
Your email couldn't be forwarded from *** to another email address.
***
Your message wasn't delivered because the recipient's email provider rejected it.
The following organization rejected your message: mx313.antispamcloud.com. There is no way to call a support. I printed the phone nr on my credit cards and Flyers. If I loose the nr! Who is paying for this! I can not carryon with my promo of my start up as the phone nr is printed on and not connected!
Your message wasn't delivered because the recipient's email provider rejected it.
The following organization rejected your message: mx313.antispamcloud.com. There is no way to call a support. I printed the phone nr on my credit cards and Flyers. If I loose the nr! Who is paying for this! I can not carryon with my promo of my start up as the phone nr is printed on and not connected!
MS
Michael S's update28 Apr 2026, 13:14
Reviewer Update
I gave them the Portin Nr: *** weeks ago! You complain Email is also not working! "***" <***> is coming back with:
Your email couldn't be forwarded from *** to another email address.
***
Your message wasn't delivered because the recipient's email provider rejected it.
The following organization rejected your message: mx313.antispamcloud.com. There is no way to call a support. I printed the phone nr on my credit cards and Flyers. If I loose the nr! Who is paying for this! I can not carryon with my promo of my start up as the phone nr is printed on and not connected!
Your message wasn't delivered because the recipient's email provider rejected it.
The following organization rejected your message: mx313.antispamcloud.com. There is no way to call a support. I printed the phone nr on my credit cards and Flyers. If I loose the nr! Who is paying for this! I can not carryon with my promo of my start up as the phone nr is printed on and not connected!
Mweb's replyOfficial
29 Apr 2026, 09:33Hi Michael, we’ve reviewed the error and can see the email was rejected due to an SPF authentication failure. In simple terms, the receiving server did not recognise the sending email as authorised, so it blocked the message for security reasons.
This usually happens when an email is sent through a system or device that isn’t correctly aligned with the sender’s domain security settings, or when the email is forwarded in a way that changes the original sender identity.
To help resolve this, please do the following:
First, resend the email directly from the original mailbox (avoid forwarding it from another account or system if possible).
If you are using Outlook, ensure you are sending from the correct configured account and not through a shared or migrated setup that may affect authentication.
If the issue continues, it may require the sending domain’s SPF/DKIM settings to be reviewed and corrected so that the email is properly authorised to send on behalf of that domain.
Once corrected, the message should go through without being rejected by the recipient server.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply29 Apr 2026, 09:33
Official
Hi Michael, we’ve reviewed the error and can see the email was rejected due to an SPF authentication failure. In simple terms, the receiving server did not recognise the sending email as authorised, so it blocked the message for security reasons.
This usually happens when an email is sent through a system or device that isn’t correctly aligned with the sender’s domain security settings, or when the email is forwarded in a way that changes the original sender identity.
To help resolve this, please do the following:
First, resend the email directly from the original mailbox (avoid forwarding it from another account or system if possible).
If you are using Outlook, ensure you are sending from the correct configured account and not through a shared or migrated setup that may affect authentication.
If the issue continues, it may require the sending domain’s SPF/DKIM settings to be reviewed and corrected so that the email is properly authorised to send on behalf of that domain.
Once corrected, the message should go through without being rejected by the recipient server.
Kind regards,
The Mweb Team
The Mweb Team
MS
I NEED URGENT HELP!!!
Michael S's updateReviewer Update
04 May 2026, 10:46This is ridiculous. It’s now 04 May 2026 and there is still no response. Every time I reach out via chat or phone, I spend 2–5 hours only to receive the same answer: “We’ve escalated this, you’ll get an update in 24–48 hours.”
This situation must end. It is unacceptable that a company can disrupt and damage my business operations without taking responsibility for the resulting costs and losses.
I NEED URGENT HELP!!!
MWeb Ref Nr: MWB***6 CLOSED FOR NO REASON AT ALL!!!
New Ref Nr: MWB***5
Portin Nr: ***
I want to port my old nr: *** but there is no update!
I send the doc 10 times and you send me over and over the same SMS
what is the status!
and yes I send all infos ~10 times to MWeb
New Ref Nr: MWB***5
Portin Nr: ***
I want to port my old nr: *** but there is no update!
I send the doc 10 times and you send me over and over the same SMS
what is the status!
and yes I send all infos ~10 times to MWeb
Michael Schuchardt
***
***
***
***
MS
Michael S's update04 May 2026, 10:46
Reviewer Update
This is ridiculous. It’s now 04 May 2026 and there is still no response. Every time I reach out via chat or phone, I spend 2–5 hours only to receive the same answer: “We’ve escalated this, you’ll get an update in 24–48 hours.”
This situation must end. It is unacceptable that a company can disrupt and damage my business operations without taking responsibility for the resulting costs and losses.
I NEED URGENT HELP!!!
MWeb Ref Nr: MWB***6 CLOSED FOR NO REASON AT ALL!!!
New Ref Nr: MWB***5
Portin Nr: ***
I want to port my old nr: *** but there is no update!
I send the doc 10 times and you send me over and over the same SMS
what is the status!
and yes I send all infos ~10 times to MWeb
New Ref Nr: MWB***5
Portin Nr: ***
I want to port my old nr: *** but there is no update!
I send the doc 10 times and you send me over and over the same SMS
what is the status!
and yes I send all infos ~10 times to MWeb
Michael Schuchardt
***
***
***
***
Mweb's replyOfficial
04 May 2026, 11:38Hi Michael, we understand the urgency and frustration here, especially given the repeated delays and the impact this is having on your business operations.
We have submitted an escalation to the VoIP Team to urgently review your porting request, confirm the current status of the number transfer ***), and follow up on the documentation that has already been submitted multiple times. A further follow-up has also been sent to ensure this is actioned without unnecessary repetition or delay.
The team has been asked to prioritise this and provide a clear update as soon as possible.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 May 2026, 11:38
Official
Hi Michael, we understand the urgency and frustration here, especially given the repeated delays and the impact this is having on your business operations.
We have submitted an escalation to the VoIP Team to urgently review your porting request, confirm the current status of the number transfer ***), and follow up on the documentation that has already been submitted multiple times. A further follow-up has also been sent to ensure this is actioned without unnecessary repetition or delay.
The team has been asked to prioritise this and provide a clear update as soon as possible.
Kind regards,
The Mweb Team
The Mweb Team
MS
Michael S's updateReviewer Update
04 May 2026, 11:58 I’ve been hearing the same thing every day for the past three weeks — and it just keeps going on. I finally got one call from MWeb where the agent apologized and said he would transfer me to the right person. Instead, I was put through to a recorded message saying the department is closed. It honestly feels like Groundhog Day. I’ve used most of my VoIP minutes just calling the MWeb hotline. This is completely unacceptable.
MS
Michael S's update04 May 2026, 11:58
Reviewer Update
I’ve been hearing the same thing every day for the past three weeks — and it just keeps going on. I finally got one call from MWeb where the agent apologized and said he would transfer me to the right person. Instead, I was put through to a recorded message saying the department is closed. It honestly feels like Groundhog Day. I’ve used most of my VoIP minutes just calling the MWeb hotline. This is completely unacceptable.
Mweb's replyOfficial
04 May 2026, 13:46Hi Michael, we hear your frustration, especially after repeated follow-ups, long call attempts, and not getting connected to the correct department when you were finally assisted. That kind of experience is understandably exhausting and not the standard we aim to deliver.
We’ve submitted a follow-up on your case to ensure it is actively reviewed again and that the correct team engages with you directly without further delays or misrouting. The intention is to break the cycle you’ve been experiencing and get you a clear, final response and resolution path.
We appreciate you continuing to engage with us despite the delays, and this has been flagged for urgent attention.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 May 2026, 13:46
Official
Hi Michael, we hear your frustration, especially after repeated follow-ups, long call attempts, and not getting connected to the correct department when you were finally assisted. That kind of experience is understandably exhausting and not the standard we aim to deliver.
We’ve submitted a follow-up on your case to ensure it is actively reviewed again and that the correct team engages with you directly without further delays or misrouting. The intention is to break the cycle you’ve been experiencing and get you a clear, final response and resolution path.
We appreciate you continuing to engage with us despite the delays, and this has been flagged for urgent attention.
Kind regards,
The Mweb Team
The Mweb Team
MS
Michael S's updateReviewer Update
08 May 2026, 08:06We now have the 08.05.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
MS
Michael S's update08 May 2026, 08:06
Reviewer Update
We now have the 08.05.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
Mweb's replyOfficial
08 May 2026, 09:06Hi Michael, we can see how frustrating and urgent this situation is for you, especially with the lack of updates after multiple follow-ups. When a request like number porting is time-sensitive, any delay or silence understandably adds to the pressure and concern.
To give you clear context on what is happening right now: the porting request has already been submitted, and our team is currently awaiting feedback from the network provider responsible for processing and releasing the number. Until that confirmation is received on their side, the porting cannot be finalised, but the request is actively in progress and being tracked.
Your case remains open with our team, and it is being monitored to ensure we receive the necessary confirmation as soon as possible. We understand the importance of getting this completed urgently, and we’ve highlighted the priority on the request accordingly.
We also acknowledge the breakdown in communication and the lack of proactive updates you’ve experienced, that is not the standard we aim for, especially on a porting request where timing is critical. We are tightening oversight on your case so updates are followed through properly and not left unattended.
As soon as feedback is received from the network side, you will be updated immediately with the next step and expected completion timeline.
Kind regards,
The Mweb Team
Mweb's reply08 May 2026, 09:06
Official
Hi Michael, we can see how frustrating and urgent this situation is for you, especially with the lack of updates after multiple follow-ups. When a request like number porting is time-sensitive, any delay or silence understandably adds to the pressure and concern.
To give you clear context on what is happening right now: the porting request has already been submitted, and our team is currently awaiting feedback from the network provider responsible for processing and releasing the number. Until that confirmation is received on their side, the porting cannot be finalised, but the request is actively in progress and being tracked.
Your case remains open with our team, and it is being monitored to ensure we receive the necessary confirmation as soon as possible. We understand the importance of getting this completed urgently, and we’ve highlighted the priority on the request accordingly.
We also acknowledge the breakdown in communication and the lack of proactive updates you’ve experienced, that is not the standard we aim for, especially on a porting request where timing is critical. We are tightening oversight on your case so updates are followed through properly and not left unattended.
As soon as feedback is received from the network side, you will be updated immediately with the next step and expected completion timeline.
Kind regards,
The Mweb Team
MS
Michael S's updateReviewer Update
14 May 2026, 20:08We try it again!
We now have the 14.05.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
MS
Michael S's update14 May 2026, 20:08
Reviewer Update
We try it again!
We now have the 14.05.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
MS
Michael S's updateReviewer Update
15 May 2026, 04:59 Don’t you guys agree that the service and support I received are far beyond bad?
[00:39, 03/04/2026] Mweb: Mweb Order Update
Your order progress update:
Your VoIP porting update: We have received your request to commence with the porting of your existing phone number to your Mweb VoIP service. We have sent you an email with important information: kindly ensure that you complete the application form and send the accompanying documents (copy of your ID and a bill from your existing number). Remember: Do not cancel your existing number yet, we will let you know when you can do so. Please ensure your current account is fully paid up.
Kind Regards,The Mweb Team
100% the same message I also got on the:
[00:40, 06/04/2026] Mweb: Mweb Order Update
[00:40, 09/04/2026] Mweb: Mweb Order Update
[00:39, 12/04/2026] Mweb: Mweb Order Update
[00:40, 15/04/2026] Mweb: Mweb Order Update
[00:40, 18/04/2026] Mweb: Mweb Order Update
[00:40, 21/04/2026] Mweb: Mweb Order Update
[00:40, 24/04/2026] Mweb: Mweb Order Update
[00:40, 27/04/2026] Mweb: Mweb Order Update
[00:40, 30/04/2026] Mweb: Mweb Order Update
[00:39, 03/05/2026] Mweb: Mweb Order Update
[00:39, 06/05/2026] Mweb: Mweb Order Update
[00:39, 09/05/2026] Mweb: Mweb Order Update
[00:39, 12/05/2026] Mweb: Mweb Order Update
[00:40, 15/05/2026] Mweb: Mweb Order Update
Don’t you guys agree that the service and support I received are far beyond bad?
[00:39, 03/04/2026] Mweb: Mweb Order Update
Your order progress update:
Your VoIP porting update: We have received your request to commence with the porting of your existing phone number to your Mweb VoIP service. We have sent you an email with important information: kindly ensure that you complete the application form and send the accompanying documents (copy of your ID and a bill from your existing number). Remember: Do not cancel your existing number yet, we will let you know when you can do so. Please ensure your current account is fully paid up.
Kind Regards,The Mweb Team
100% the same message I also got on the:
[00:40, 06/04/2026] Mweb: Mweb Order Update
[00:40, 09/04/2026] Mweb: Mweb Order Update
[00:39, 12/04/2026] Mweb: Mweb Order Update
[00:40, 15/04/2026] Mweb: Mweb Order Update
[00:40, 18/04/2026] Mweb: Mweb Order Update
[00:40, 21/04/2026] Mweb: Mweb Order Update
[00:40, 24/04/2026] Mweb: Mweb Order Update
[00:40, 27/04/2026] Mweb: Mweb Order Update
[00:40, 30/04/2026] Mweb: Mweb Order Update
[00:39, 03/05/2026] Mweb: Mweb Order Update
[00:39, 06/05/2026] Mweb: Mweb Order Update
[00:39, 09/05/2026] Mweb: Mweb Order Update
[00:39, 12/05/2026] Mweb: Mweb Order Update
[00:40, 15/05/2026] Mweb: Mweb Order Update
Don’t you guys agree that the service and support I received are far beyond bad?
MS
Michael S's update15 May 2026, 04:59
Reviewer Update
Don’t you guys agree that the service and support I received are far beyond bad?
[00:39, 03/04/2026] Mweb: Mweb Order Update
Your order progress update:
Your VoIP porting update: We have received your request to commence with the porting of your existing phone number to your Mweb VoIP service. We have sent you an email with important information: kindly ensure that you complete the application form and send the accompanying documents (copy of your ID and a bill from your existing number). Remember: Do not cancel your existing number yet, we will let you know when you can do so. Please ensure your current account is fully paid up.
Kind Regards,The Mweb Team
100% the same message I also got on the:
[00:40, 06/04/2026] Mweb: Mweb Order Update
[00:40, 09/04/2026] Mweb: Mweb Order Update
[00:39, 12/04/2026] Mweb: Mweb Order Update
[00:40, 15/04/2026] Mweb: Mweb Order Update
[00:40, 18/04/2026] Mweb: Mweb Order Update
[00:40, 21/04/2026] Mweb: Mweb Order Update
[00:40, 24/04/2026] Mweb: Mweb Order Update
[00:40, 27/04/2026] Mweb: Mweb Order Update
[00:40, 30/04/2026] Mweb: Mweb Order Update
[00:39, 03/05/2026] Mweb: Mweb Order Update
[00:39, 06/05/2026] Mweb: Mweb Order Update
[00:39, 09/05/2026] Mweb: Mweb Order Update
[00:39, 12/05/2026] Mweb: Mweb Order Update
[00:40, 15/05/2026] Mweb: Mweb Order Update
Don’t you guys agree that the service and support I received are far beyond bad?
[00:39, 03/04/2026] Mweb: Mweb Order Update
Your order progress update:
Your VoIP porting update: We have received your request to commence with the porting of your existing phone number to your Mweb VoIP service. We have sent you an email with important information: kindly ensure that you complete the application form and send the accompanying documents (copy of your ID and a bill from your existing number). Remember: Do not cancel your existing number yet, we will let you know when you can do so. Please ensure your current account is fully paid up.
Kind Regards,The Mweb Team
100% the same message I also got on the:
[00:40, 06/04/2026] Mweb: Mweb Order Update
[00:40, 09/04/2026] Mweb: Mweb Order Update
[00:39, 12/04/2026] Mweb: Mweb Order Update
[00:40, 15/04/2026] Mweb: Mweb Order Update
[00:40, 18/04/2026] Mweb: Mweb Order Update
[00:40, 21/04/2026] Mweb: Mweb Order Update
[00:40, 24/04/2026] Mweb: Mweb Order Update
[00:40, 27/04/2026] Mweb: Mweb Order Update
[00:40, 30/04/2026] Mweb: Mweb Order Update
[00:39, 03/05/2026] Mweb: Mweb Order Update
[00:39, 06/05/2026] Mweb: Mweb Order Update
[00:39, 09/05/2026] Mweb: Mweb Order Update
[00:39, 12/05/2026] Mweb: Mweb Order Update
[00:40, 15/05/2026] Mweb: Mweb Order Update
Don’t you guys agree that the service and support I received are far beyond bad?
Mweb's replyOfficial
15 May 2026, 09:19Hi Michael,
We understand that receiving the same porting update repeatedly without any progress or clarity is incredibly frustrating, especially when you’ve been following the process and doing what’s required from your side. Seeing the same message over weeks would understandably make anyone feel ignored and question the level of support being provided, and this is not how we want our clients to experience the service.
It appears that the required documentation has not been received successfully, which is why the automated updates have continued. To help us ensure this is resolved without any further delays, we kindly ask that you resend the documentation. Once sent, please also provide the following details so we can pass them directly to the Porting Team and confirm receipt:
From email address
To email address
Subject line of the email
Date and time the email was sent
This information will allow us to trace the submission accurately and ensure it reaches the correct team for immediate action.
Kind regards,
Mweb Team
We understand that receiving the same porting update repeatedly without any progress or clarity is incredibly frustrating, especially when you’ve been following the process and doing what’s required from your side. Seeing the same message over weeks would understandably make anyone feel ignored and question the level of support being provided, and this is not how we want our clients to experience the service.
It appears that the required documentation has not been received successfully, which is why the automated updates have continued. To help us ensure this is resolved without any further delays, we kindly ask that you resend the documentation. Once sent, please also provide the following details so we can pass them directly to the Porting Team and confirm receipt:
From email address
To email address
Subject line of the email
Date and time the email was sent
This information will allow us to trace the submission accurately and ensure it reaches the correct team for immediate action.
Kind regards,
Mweb Team
Mweb's reply15 May 2026, 09:19
Official
Hi Michael,
We understand that receiving the same porting update repeatedly without any progress or clarity is incredibly frustrating, especially when you’ve been following the process and doing what’s required from your side. Seeing the same message over weeks would understandably make anyone feel ignored and question the level of support being provided, and this is not how we want our clients to experience the service.
It appears that the required documentation has not been received successfully, which is why the automated updates have continued. To help us ensure this is resolved without any further delays, we kindly ask that you resend the documentation. Once sent, please also provide the following details so we can pass them directly to the Porting Team and confirm receipt:
From email address
To email address
Subject line of the email
Date and time the email was sent
This information will allow us to trace the submission accurately and ensure it reaches the correct team for immediate action.
Kind regards,
Mweb Team
We understand that receiving the same porting update repeatedly without any progress or clarity is incredibly frustrating, especially when you’ve been following the process and doing what’s required from your side. Seeing the same message over weeks would understandably make anyone feel ignored and question the level of support being provided, and this is not how we want our clients to experience the service.
It appears that the required documentation has not been received successfully, which is why the automated updates have continued. To help us ensure this is resolved without any further delays, we kindly ask that you resend the documentation. Once sent, please also provide the following details so we can pass them directly to the Porting Team and confirm receipt:
From email address
To email address
Subject line of the email
Date and time the email was sent
This information will allow us to trace the submission accurately and ensure it reaches the correct team for immediate action.
Kind regards,
Mweb Team
MS
Michael S's updateReviewer Update
15 May 2026, 09:46Is this some kind of joke?
I have already sent all requested documents via email approximately 8 times. In addition, I uploaded them twice via the chat system and even received confirmation from your support staff that the documents had finally been received.
At this point, I will be handing this matter over to my legal insurance next week. I expect to be refunded for the flyer and business card costs, which amounted to approximately R3,000.
I will also be investigating what additional damages I may be entitled to claim, as my promotion was blocked for 6 weeks due to the missing phone number issue.
Thanks,
Michael Schuchardt
Last email was:
Last email was:
From: Michael Schuchardt <***>
Sent: Sunday, March 22, 2026 07:30
To: *** <***>
Subject: Fw: Moving your number to Mweb
Sent: Sunday, March 22, 2026 07:30
To: *** <***>
Subject: Fw: Moving your number to Mweb
MS
Michael S's update15 May 2026, 09:46
Reviewer Update
Is this some kind of joke?
I have already sent all requested documents via email approximately 8 times. In addition, I uploaded them twice via the chat system and even received confirmation from your support staff that the documents had finally been received.
At this point, I will be handing this matter over to my legal insurance next week. I expect to be refunded for the flyer and business card costs, which amounted to approximately R3,000.
I will also be investigating what additional damages I may be entitled to claim, as my promotion was blocked for 6 weeks due to the missing phone number issue.
Thanks,
Michael Schuchardt
Last email was:
Last email was:
From: Michael Schuchardt <***>
Sent: Sunday, March 22, 2026 07:30
To: *** <***>
Subject: Fw: Moving your number to Mweb
Sent: Sunday, March 22, 2026 07:30
To: *** <***>
Subject: Fw: Moving your number to Mweb
Mweb's replyOfficial
15 May 2026, 14:11Hi Michael,
Thank you for taking the time to share this and for providing such detailed context. We understand how upsetting and exhausting this situation has been and genuinely appreciate all the information you’ve provided, including the email trail and timestamps. This has now been passed directly to our Porting Team for urgent attention, with a request that they treat this as a priority, actively engage on the matter, and provide you with clear feedback and next steps as soon as possible. The aim is to ensure the documentation is correctly matched, the porting process is properly progressed, and you are no longer left without answers..
Kind regards,
Mweb Team
Thank you for taking the time to share this and for providing such detailed context. We understand how upsetting and exhausting this situation has been and genuinely appreciate all the information you’ve provided, including the email trail and timestamps. This has now been passed directly to our Porting Team for urgent attention, with a request that they treat this as a priority, actively engage on the matter, and provide you with clear feedback and next steps as soon as possible. The aim is to ensure the documentation is correctly matched, the porting process is properly progressed, and you are no longer left without answers..
Kind regards,
Mweb Team
Mweb's reply15 May 2026, 14:11
Official
Hi Michael,
Thank you for taking the time to share this and for providing such detailed context. We understand how upsetting and exhausting this situation has been and genuinely appreciate all the information you’ve provided, including the email trail and timestamps. This has now been passed directly to our Porting Team for urgent attention, with a request that they treat this as a priority, actively engage on the matter, and provide you with clear feedback and next steps as soon as possible. The aim is to ensure the documentation is correctly matched, the porting process is properly progressed, and you are no longer left without answers..
Kind regards,
Mweb Team
Thank you for taking the time to share this and for providing such detailed context. We understand how upsetting and exhausting this situation has been and genuinely appreciate all the information you’ve provided, including the email trail and timestamps. This has now been passed directly to our Porting Team for urgent attention, with a request that they treat this as a priority, actively engage on the matter, and provide you with clear feedback and next steps as soon as possible. The aim is to ensure the documentation is correctly matched, the porting process is properly progressed, and you are no longer left without answers..
Kind regards,
Mweb Team
MS
Michael S's updateReviewer Update
15 May 2026, 14:1904 May 2026 at 11:38 - The team has been asked to prioritise this and provide a clear update as soon as possible.
04 May 2026 at 13:46 - We’ve submitted a follow-up on your case to ensure it is actively reviewed again and that the correct team engages with you directly without further delays or misrouting.
08 May 2026 at 09:06 - and we’ve highlighted the priority on the request accordingly.
15 May 2026 at 04:59 - We have sent you an email with important information
15 May 2026 at 09:19 - accurately and ensure it reaches the correct team for immediate action.
and now the new one!
15 May 2026 at 14:11 - This has now been passed directly to our Porting Team for urgent attention, with a request that they treat this as a priority, actively engage on the matter,
How many standard reply versions do you guys have???
04 May 2026 at 13:46 - We’ve submitted a follow-up on your case to ensure it is actively reviewed again and that the correct team engages with you directly without further delays or misrouting.
08 May 2026 at 09:06 - and we’ve highlighted the priority on the request accordingly.
15 May 2026 at 04:59 - We have sent you an email with important information
15 May 2026 at 09:19 - accurately and ensure it reaches the correct team for immediate action.
and now the new one!
15 May 2026 at 14:11 - This has now been passed directly to our Porting Team for urgent attention, with a request that they treat this as a priority, actively engage on the matter,
How many standard reply versions do you guys have???
MS
Michael S's update15 May 2026, 14:19
Reviewer Update
04 May 2026 at 11:38 - The team has been asked to prioritise this and provide a clear update as soon as possible.
04 May 2026 at 13:46 - We’ve submitted a follow-up on your case to ensure it is actively reviewed again and that the correct team engages with you directly without further delays or misrouting.
08 May 2026 at 09:06 - and we’ve highlighted the priority on the request accordingly.
15 May 2026 at 04:59 - We have sent you an email with important information
15 May 2026 at 09:19 - accurately and ensure it reaches the correct team for immediate action.
and now the new one!
15 May 2026 at 14:11 - This has now been passed directly to our Porting Team for urgent attention, with a request that they treat this as a priority, actively engage on the matter,
How many standard reply versions do you guys have???
04 May 2026 at 13:46 - We’ve submitted a follow-up on your case to ensure it is actively reviewed again and that the correct team engages with you directly without further delays or misrouting.
08 May 2026 at 09:06 - and we’ve highlighted the priority on the request accordingly.
15 May 2026 at 04:59 - We have sent you an email with important information
15 May 2026 at 09:19 - accurately and ensure it reaches the correct team for immediate action.
and now the new one!
15 May 2026 at 14:11 - This has now been passed directly to our Porting Team for urgent attention, with a request that they treat this as a priority, actively engage on the matter,
How many standard reply versions do you guys have???
Mweb's replyOfficial
15 May 2026, 17:00Hi Michael,
We remain committed to ensuring this is addressed and fully resolved. The matter is still with the Porting Team and continues to receive priority attention, and we are actively pushing for clear feedback and a concrete outcome to be provided to you.
Kind regards,
Mweb Team
We remain committed to ensuring this is addressed and fully resolved. The matter is still with the Porting Team and continues to receive priority attention, and we are actively pushing for clear feedback and a concrete outcome to be provided to you.
Kind regards,
Mweb Team
Mweb's reply15 May 2026, 17:00
Official
Hi Michael,
We remain committed to ensuring this is addressed and fully resolved. The matter is still with the Porting Team and continues to receive priority attention, and we are actively pushing for clear feedback and a concrete outcome to be provided to you.
Kind regards,
Mweb Team
We remain committed to ensuring this is addressed and fully resolved. The matter is still with the Porting Team and continues to receive priority attention, and we are actively pushing for clear feedback and a concrete outcome to be provided to you.
Kind regards,
Mweb Team
MS
Michael S's updateReviewer Update
19 May 2026, 13:42We try it again!
We now have the 19.05.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
MS
Michael S's update19 May 2026, 13:42
Reviewer Update
We try it again!
We now have the 19.05.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
Mweb's replyOfficial
20 May 2026, 08:52Hi Michael,
We understand your frustration, especially with the continued delays and lack of updates around your number porting request. Having to follow up repeatedly without seeing progress is understandably disappointing, particularly when the matter is urgent for you.
Our teams are actively working on this and continuing to engage the relevant Porting Team to get the process finalised as quickly as possible. We understand the importance of resolving this without further unnecessary delays.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply20 May 2026, 08:52
Official
Hi Michael,
We understand your frustration, especially with the continued delays and lack of updates around your number porting request. Having to follow up repeatedly without seeing progress is understandably disappointing, particularly when the matter is urgent for you.
Our teams are actively working on this and continuing to engage the relevant Porting Team to get the process finalised as quickly as possible. We understand the importance of resolving this without further unnecessary delays.
Kind regards,
The Mweb Team
The Mweb Team
MS
Michael S's updateReviewer Update
22 May 2026, 07:18We try it again!
We now have the 22.05.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
MS
Michael S's update22 May 2026, 07:18
Reviewer Update
We try it again!
We now have the 22.05.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
Mweb's replyOfficial
22 May 2026, 09:17Hi Michael,
Thank you for your message, and we understand your frustration regarding the continued lack of updates on your porting request.
Please note that we have now submitted a follow-up and requested our porting team to provide the latest update on the porting application as a matter of urgency. The request remains under review, and the team has been asked to provide feedback on the current status and next steps.
We appreciate your patience while this is being attended to.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply22 May 2026, 09:17
Official
Hi Michael,
Thank you for your message, and we understand your frustration regarding the continued lack of updates on your porting request.
Please note that we have now submitted a follow-up and requested our porting team to provide the latest update on the porting application as a matter of urgency. The request remains under review, and the team has been asked to provide feedback on the current status and next steps.
We appreciate your patience while this is being attended to.
Kind regards,
The Mweb Team
The Mweb Team
MS
Michael S's updateReviewer Update
25 May 2026, 14:12 How long do you want to drag this out?
We try it again!
We now have the 25.05.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
MS
Michael S's update25 May 2026, 14:12
Reviewer Update
How long do you want to drag this out?
We try it again!
We now have the 25.05.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
Mweb's replyOfficial
25 May 2026, 16:31Hi Michael,
Thank you for following up and for continuing to engage with us. We understand how unacceptable this delay feels, especially given the urgency of getting your number ported.
A follow‑up has been submitted again with urgency to the Porting Team, requesting that they provide you with direct feedback as soon as possible on the status of the porting request and the next steps required. They have been reminded of the urgency and the prolonged delay you’ve already experienced.
We remain focused on seeing this through to completion and ensuring you receive a clear update on your porting progress.
Kind regards,
Mweb Team
Thank you for following up and for continuing to engage with us. We understand how unacceptable this delay feels, especially given the urgency of getting your number ported.
A follow‑up has been submitted again with urgency to the Porting Team, requesting that they provide you with direct feedback as soon as possible on the status of the porting request and the next steps required. They have been reminded of the urgency and the prolonged delay you’ve already experienced.
We remain focused on seeing this through to completion and ensuring you receive a clear update on your porting progress.
Kind regards,
Mweb Team
Mweb's reply25 May 2026, 16:31
Official
Hi Michael,
Thank you for following up and for continuing to engage with us. We understand how unacceptable this delay feels, especially given the urgency of getting your number ported.
A follow‑up has been submitted again with urgency to the Porting Team, requesting that they provide you with direct feedback as soon as possible on the status of the porting request and the next steps required. They have been reminded of the urgency and the prolonged delay you’ve already experienced.
We remain focused on seeing this through to completion and ensuring you receive a clear update on your porting progress.
Kind regards,
Mweb Team
Thank you for following up and for continuing to engage with us. We understand how unacceptable this delay feels, especially given the urgency of getting your number ported.
A follow‑up has been submitted again with urgency to the Porting Team, requesting that they provide you with direct feedback as soon as possible on the status of the porting request and the next steps required. They have been reminded of the urgency and the prolonged delay you’ve already experienced.
We remain focused on seeing this through to completion and ensuring you receive a clear update on your porting progress.
Kind regards,
Mweb Team
MS
Michael S's updateReviewer Update
02 Jun 2026, 07:11June is here !!! And the Nr is still not ported!
We try it again!
We now have the 02.06.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
MS
Michael S's update02 Jun 2026, 07:11
Reviewer Update
June is here !!! And the Nr is still not ported!
We try it again!
We now have the 02.06.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
Mweb's replyOfficial
02 Jun 2026, 10:34Hello Michael.
We can see how frustrating this situation has been, especially with the repeated follow-ups and still no visible progress or feedback. When a number port is delayed like this, it directly affects your ability to use your service, and we understand why the lack of updates is unacceptable from your side.
We can confirm that our team is still actively working on the VoIP number porting request. Porting can sometimes take longer due to coordination between the current and receiving network providers, but we do understand that this does not change the impact it is having on you.
We’ve noted your ongoing concern that there has been no call back or email updates, and this is not the experience we aim to deliver. Your request remains active and in progress, and the team is continuing to follow up to push this forward as a priority.
We understand you need a clear outcome urgently, and as soon as there is confirmed feedback on the porting status, you will be updated directly.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 10:34
Official
Hello Michael.
We can see how frustrating this situation has been, especially with the repeated follow-ups and still no visible progress or feedback. When a number port is delayed like this, it directly affects your ability to use your service, and we understand why the lack of updates is unacceptable from your side.
We can confirm that our team is still actively working on the VoIP number porting request. Porting can sometimes take longer due to coordination between the current and receiving network providers, but we do understand that this does not change the impact it is having on you.
We’ve noted your ongoing concern that there has been no call back or email updates, and this is not the experience we aim to deliver. Your request remains active and in progress, and the team is continuing to follow up to push this forward as a priority.
We understand you need a clear outcome urgently, and as soon as there is confirmed feedback on the porting status, you will be updated directly.
Kind regards,
The Mweb Team
The Mweb Team
MS
Michael S's updateReviewer Update
08 Jun 2026, 07:42 8 th of June is here !!! And the Nr is still not ported!
We try it again!
We now have the 08.06.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
I think at this time, even your AI system to type the answer should come up with: YOU AGAIN! ARE YOU SERIOUS???
PS: I only copy paste and change the date! As there is nothing changed!
I think at this time, even your AI system to type the answer should come up with: YOU AGAIN! ARE YOU SERIOUS???
MS
Michael S's update08 Jun 2026, 07:42
Reviewer Update
8 th of June is here !!! And the Nr is still not ported!
We try it again!
We now have the 08.06.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
I think at this time, even your AI system to type the answer should come up with: YOU AGAIN! ARE YOU SERIOUS???
PS: I only copy paste and change the date! As there is nothing changed!
I think at this time, even your AI system to type the answer should come up with: YOU AGAIN! ARE YOU SERIOUS???
Mweb's replyOfficial
08 Jun 2026, 13:02Hi Michael,
We understand your frustration, especially given the repeated follow-ups, lack of updates, and the urgency around getting your number ported. We recognise how disruptive it is to still be waiting without clear communication or progress.
We can confirm that a follow-up has now been logged with our porting team to urgently review the status of your request and provide an update.
We’ve also flagged the matter for priority attention so the team can respond as soon as possible with clarity on what is causing the delay and the next steps to complete the porting process.
Kind regards,
The Mweb Team.
The Mweb Team.
Mweb's reply08 Jun 2026, 13:02
Official
Hi Michael,
We understand your frustration, especially given the repeated follow-ups, lack of updates, and the urgency around getting your number ported. We recognise how disruptive it is to still be waiting without clear communication or progress.
We can confirm that a follow-up has now been logged with our porting team to urgently review the status of your request and provide an update.
We’ve also flagged the matter for priority attention so the team can respond as soon as possible with clarity on what is causing the delay and the next steps to complete the porting process.
Kind regards,
The Mweb Team.
The Mweb Team.
MS
Michael S's updateReviewer Update
08 Jun 2026, 13:26WhatsApp Image 2026-06-08 at 13.22.15.jpeg 101.34 KB Mweb<***>
?You?
Thank you for sending us the information we requested. We will now progress with your Mweb VOIP porting order.
No need to call us, should we need anything else, we will contact you.
Yours in connectivity,
Mweb
I just now got n SMS that you are still waiting for the invoice! I also att. in this message, that you confirmed it and told me not to contact you anymore!
Any thought about that??? I send all infos over 10 Times! Email, SMS, Chat Upload!
?You?
Thank you for sending us the information we requested. We will now progress with your Mweb VOIP porting order.
No need to call us, should we need anything else, we will contact you.
Yours in connectivity,
Mweb
I just now got n SMS that you are still waiting for the invoice! I also att. in this message, that you confirmed it and told me not to contact you anymore!
Any thought about that??? I send all infos over 10 Times! Email, SMS, Chat Upload!
MS
Michael S's update08 Jun 2026, 13:26
Reviewer Update
WhatsApp Image 2026-06-08 at 13.22.15.jpeg 101.34 KB Mweb<***>
?You?
Thank you for sending us the information we requested. We will now progress with your Mweb VOIP porting order.
No need to call us, should we need anything else, we will contact you.
Yours in connectivity,
Mweb
I just now got n SMS that you are still waiting for the invoice! I also att. in this message, that you confirmed it and told me not to contact you anymore!
Any thought about that??? I send all infos over 10 Times! Email, SMS, Chat Upload!
?You?
Thank you for sending us the information we requested. We will now progress with your Mweb VOIP porting order.
No need to call us, should we need anything else, we will contact you.
Yours in connectivity,
Mweb
I just now got n SMS that you are still waiting for the invoice! I also att. in this message, that you confirmed it and told me not to contact you anymore!
Any thought about that??? I send all infos over 10 Times! Email, SMS, Chat Upload!
MS
Michael S's updateReviewer Update
08 Jun 2026, 13:26WhatsApp Image 2026-06-08 at 13.22.15.jpeg 101.34 KB
MS
Michael S's update08 Jun 2026, 13:26
Reviewer Update
WhatsApp Image 2026-06-08 at 13.22.15.jpeg 101.34 KB
MS
Michael S's updateReviewer Update
08 Jun 2026, 14:06this hello Peter system does not like jpg! here again the SMS i got today: https://xsigi.com/mwebsms.jpg they are still waiting for the invoice! and i have an email, they confirmed that they got the docs and that i don't have to call them! ?????????????????????????
MS
Michael S's update08 Jun 2026, 14:06
Reviewer Update
this hello Peter system does not like jpg! here again the SMS i got today: https://xsigi.com/mwebsms.jpg they are still waiting for the invoice! and i have an email, they confirmed that they got the docs and that i don't have to call them! ?????????????????????????
Mweb's replyOfficial
08 Jun 2026, 14:26Hi Michael,
We understand your frustration, especially after repeatedly sending the same information and still being asked for an invoice despite earlier confirmation that it had been received.
We understand your frustration, especially after repeatedly sending the same information and still being asked for an invoice despite earlier confirmation that it had been received.
At this stage, the team is still awaiting the final invoice from your current ISP to proceed with the application. Without this document, the process cannot be completed on our side.
To avoid further delay, please resend the latest invoice directly so we can ensure it is correctly matched to your application and the team can proceed without interruption.
We recognise how repetitive this has been and appreciate your patience while this is being finalised.
Kind regards,
The Mweb Team.
The Mweb Team.
Mweb's reply08 Jun 2026, 14:26
Official
Hi Michael,
We understand your frustration, especially after repeatedly sending the same information and still being asked for an invoice despite earlier confirmation that it had been received.
We understand your frustration, especially after repeatedly sending the same information and still being asked for an invoice despite earlier confirmation that it had been received.
At this stage, the team is still awaiting the final invoice from your current ISP to proceed with the application. Without this document, the process cannot be completed on our side.
To avoid further delay, please resend the latest invoice directly so we can ensure it is correctly matched to your application and the team can proceed without interruption.
We recognise how repetitive this has been and appreciate your patience while this is being finalised.
Kind regards,
The Mweb Team.
The Mweb Team.
MS
Michael S's updateReviewer Update
08 Jun 2026, 15:48I did send it ! over 10 times! and you confirmed, that you got it and ask me not to call again!!! I do it again!
MS
Michael S's update08 Jun 2026, 15:48
Reviewer Update
I did send it ! over 10 times! and you confirmed, that you got it and ask me not to call again!!! I do it again!
MS
Michael S's updateReviewer Update
08 Jun 2026, 15:51invoice and statement send as attachment!
From: Michael Schuchardt <***>
Sent: Monday, June 08, 2026 15:50
To: MWEB <***>
Subject: Re: Master Account Id: ***9
Sent: Monday, June 08, 2026 15:50
To: MWEB <***>
Subject: Re: Master Account Id: ***9
Here again the information!
From: MWEB <***>
Sent: Monday, May 25, 2026 16:40
To: *** <***>; Michael Schuchardt <***>
Subject: Master Account Id: ***9
Sent: Monday, May 25, 2026 16:40
To: *** <***>; Michael Schuchardt <***>
Subject: Master Account Id: ***9
MS
Michael S's update08 Jun 2026, 15:51
Reviewer Update
invoice and statement send as attachment!
From: Michael Schuchardt <***>
Sent: Monday, June 08, 2026 15:50
To: MWEB <***>
Subject: Re: Master Account Id: ***9
Sent: Monday, June 08, 2026 15:50
To: MWEB <***>
Subject: Re: Master Account Id: ***9
Here again the information!
From: MWEB <***>
Sent: Monday, May 25, 2026 16:40
To: *** <***>; Michael Schuchardt <***>
Subject: Master Account Id: ***9
Sent: Monday, May 25, 2026 16:40
To: *** <***>; Michael Schuchardt <***>
Subject: Master Account Id: ***9
Mweb's replyOfficial
08 Jun 2026, 16:19Hi Michael,
We understand your frustration, especially after sending the information multiple times and still being asked to resend it again.
We understand your frustration, especially after sending the information multiple times and still being asked to resend it again.
We will send a follow-up to the porting team to urgently review your request and provide feedback on the status of your submission.
We recognise how repetitive this process has been for you, and we’re pushing for clarity so the matter can be finalised as soon as possible.
Kind regards,
The Mweb Team.
The Mweb Team.
Mweb's reply08 Jun 2026, 16:19
Official
Hi Michael,
We understand your frustration, especially after sending the information multiple times and still being asked to resend it again.
We understand your frustration, especially after sending the information multiple times and still being asked to resend it again.
We will send a follow-up to the porting team to urgently review your request and provide feedback on the status of your submission.
We recognise how repetitive this process has been for you, and we’re pushing for clarity so the matter can be finalised as soon as possible.
Kind regards,
The Mweb Team.
The Mweb Team.
MS
Michael S's updateReviewer Update
12 Jun 2026, 07:56 12th of June is here !!! And the Nr is still not ported!
We try it again!
We now have the 12.06.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
MS
Michael S's update12 Jun 2026, 07:56
Reviewer Update
12th of June is here !!! And the Nr is still not ported!
We try it again!
We now have the 12.06.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
Mweb's replyOfficial
12 Jun 2026, 09:22Hi Michael,
The delay in your number porting with no calls, emails, or updates is not the experience you should be dealing with, especially given how long this has already been outstanding. I can understand the frustration when there’s still no visible progress despite repeated follow-ups.
We have followed up again with the porting team to urgently review the status of your request and push for immediate action. This has been flagged for priority attention so we can get clarity on what is causing the delay and ensure the process is completed without further unnecessary waiting.
Once we receive feedback from the team, we will come back to you with a clear update on the current status and next steps.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 Jun 2026, 09:22
Official
Hi Michael,
The delay in your number porting with no calls, emails, or updates is not the experience you should be dealing with, especially given how long this has already been outstanding. I can understand the frustration when there’s still no visible progress despite repeated follow-ups.
We have followed up again with the porting team to urgently review the status of your request and push for immediate action. This has been flagged for priority attention so we can get clarity on what is causing the delay and ensure the process is completed without further unnecessary waiting.
Once we receive feedback from the team, we will come back to you with a clear update on the current status and next steps.
Kind regards,
The Mweb Team
The Mweb Team
MS
Michael S's updateReviewer Update
12 Jun 2026, 09:27You keep saying, “This has been flagged for priority attention,” but this issue has already been flagged for over two months with no real resolution.
At this point, can we agree here on Hellopeter.com that MWeb’s support has been ineffective, unresponsive, and a complete waste of time?
I have shown more patience than most customers would. Unfortunately, that patience has not been rewarded with any meaningful support.
MS
Michael S's update12 Jun 2026, 09:27
Reviewer Update
You keep saying, “This has been flagged for priority attention,” but this issue has already been flagged for over two months with no real resolution.
At this point, can we agree here on Hellopeter.com that MWeb’s support has been ineffective, unresponsive, and a complete waste of time?
I have shown more patience than most customers would. Unfortunately, that patience has not been rewarded with any meaningful support.
Mweb's replyOfficial
12 Jun 2026, 09:36Hi Michael,
This situation has clearly reached a point where the lack of progress and ongoing follow-ups without resolution has become unacceptable. Repeated escalation without visible movement on the porting request is not the experience we aim to deliver, and it’s understandable that your patience is now exhausted.
We are escalating this again to the porting team with clear urgency and priority handling, specifically requesting a confirmed status and completion timeline rather than another standard update. The focus now is no longer on follow-ups, but on getting a definitive resolution and final outcome for your number porting.
As soon as we receive feedback, we will come back to you with a concrete update on what is happening and the exact next step to close this out.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 Jun 2026, 09:36
Official
Hi Michael,
This situation has clearly reached a point where the lack of progress and ongoing follow-ups without resolution has become unacceptable. Repeated escalation without visible movement on the porting request is not the experience we aim to deliver, and it’s understandable that your patience is now exhausted.
We are escalating this again to the porting team with clear urgency and priority handling, specifically requesting a confirmed status and completion timeline rather than another standard update. The focus now is no longer on follow-ups, but on getting a definitive resolution and final outcome for your number porting.
As soon as we receive feedback, we will come back to you with a concrete update on what is happening and the exact next step to close this out.
Kind regards,
The Mweb Team
The Mweb Team
MS
Michael S's updateReviewer Update
12 Jun 2026, 09:44JOKE! I got again an Email:
From: MWEB <***>
Sent: Friday, June 12, 2026 09:41
To: *** <***>; Michael Schuchardt <***>
Subject: Master Account Id: ***9
Sent: Friday, June 12, 2026 09:41
To: *** <***>; Michael Schuchardt <***>
Subject: Master Account Id: ***9
Good day MR SCHUCHARDT ,
Hope you well,
We are still awiating your statement from your current ISP.
So we can port your number over to MWEB.
Thank you,
Regards
Samir Abdullah
MWEB connect
Tel.***
www.mweb.co.za
---------------------------------------------------------------
But I also got the confirmation from your company again! (This is the 4th time you confirmed that you got the paperwork!)
Hope you well,
We are still awiating your statement from your current ISP.
So we can port your number over to MWEB.
Thank you,
Regards
Samir Abdullah
MWEB connect
Tel.***
www.mweb.co.za
---------------------------------------------------------------
But I also got the confirmation from your company again! (This is the 4th time you confirmed that you got the paperwork!)
From: Mweb <***>
Sent: Monday, June 08, 2026 15:59
To: Michael Schuchardt <***>
Subject: Information Received, assigned reference number: MWB***2
Sent: Monday, June 08, 2026 15:59
To: Michael Schuchardt <***>
Subject: Information Received, assigned reference number: MWB***2
Thank you for sending us the information we requested. We will now progress with your Mweb VOIP porting order.
No need to call us, should we need anything else, we will contact you.
Yours in connectivity,
Mweb
No need to call us, should we need anything else, we will contact you.
Yours in connectivity,
Mweb
MS
Michael S's update12 Jun 2026, 09:44
Reviewer Update
JOKE! I got again an Email:
From: MWEB <***>
Sent: Friday, June 12, 2026 09:41
To: *** <***>; Michael Schuchardt <***>
Subject: Master Account Id: ***9
Sent: Friday, June 12, 2026 09:41
To: *** <***>; Michael Schuchardt <***>
Subject: Master Account Id: ***9
Good day MR SCHUCHARDT ,
Hope you well,
We are still awiating your statement from your current ISP.
So we can port your number over to MWEB.
Thank you,
Regards
Samir Abdullah
MWEB connect
Tel.***
www.mweb.co.za
---------------------------------------------------------------
But I also got the confirmation from your company again! (This is the 4th time you confirmed that you got the paperwork!)
Hope you well,
We are still awiating your statement from your current ISP.
So we can port your number over to MWEB.
Thank you,
Regards
Samir Abdullah
MWEB connect
Tel.***
www.mweb.co.za
---------------------------------------------------------------
But I also got the confirmation from your company again! (This is the 4th time you confirmed that you got the paperwork!)
From: Mweb <***>
Sent: Monday, June 08, 2026 15:59
To: Michael Schuchardt <***>
Subject: Information Received, assigned reference number: MWB***2
Sent: Monday, June 08, 2026 15:59
To: Michael Schuchardt <***>
Subject: Information Received, assigned reference number: MWB***2
Thank you for sending us the information we requested. We will now progress with your Mweb VOIP porting order.
No need to call us, should we need anything else, we will contact you.
Yours in connectivity,
Mweb
No need to call us, should we need anything else, we will contact you.
Yours in connectivity,
Mweb
Mweb's replyOfficial
12 Jun 2026, 10:28Hi Michael,
The conflicting communication you've received is understandably frustrating, especially being told your information has been received and the porting is progressing, and then later being asked again for a statement from your current ISP. That inconsistency should not be happening and it creates unnecessary confusion and delays on your side.
At this stage, the porting team has advised that they still require your latest statement from your current ISP in order to proceed with the number transfer. Without this document, they are unable to complete the final steps of the porting process.
To avoid any further back-and-forth, please send the statement through as soon as possible so the team can immediately continue with the porting and move this toward completion.
Once received, the request will be progressed without further delay.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 Jun 2026, 10:28
Official
Hi Michael,
The conflicting communication you've received is understandably frustrating, especially being told your information has been received and the porting is progressing, and then later being asked again for a statement from your current ISP. That inconsistency should not be happening and it creates unnecessary confusion and delays on your side.
At this stage, the porting team has advised that they still require your latest statement from your current ISP in order to proceed with the number transfer. Without this document, they are unable to complete the final steps of the porting process.
To avoid any further back-and-forth, please send the statement through as soon as possible so the team can immediately continue with the porting and move this toward completion.
Once received, the request will be progressed without further delay.
Kind regards,
The Mweb Team
The Mweb Team
MS
Michael S's updateReviewer Update
12 Jun 2026, 10:33Are you guys Crazy! This is the same email you send me on the 8th!
I send the documents over 12 times now! Via Email, Via Chat upload and I got several confirmations that you got it now! Don't call us, We call you! How many times do you want to do this!????
I send the mail again!
Mweb’s reply
I send the documents over 12 times now! Via Email, Via Chat upload and I got several confirmations that you got it now! Don't call us, We call you! How many times do you want to do this!????
I send the mail again!
Mweb’s reply
08 Jun 2026 at 14:26
Hi Michael,
We understand your frustration, especially after repeatedly sending the same information and still being asked for an invoice despite earlier confirmation that it had been received.
We understand your frustration, especially after repeatedly sending the same information and still being asked for an invoice despite earlier confirmation that it had been received.
At this stage, the team is still awaiting the final invoice from your current ISP to proceed with the application. Without this document, the process cannot be completed on our side.
To avoid further delay, please resend the latest invoice directly so we can ensure it is correctly matched to your application and the team can proceed without interruption.
We recognise how repetitive this has been and appreciate your patience while this is being finalised.
Kind regards,
The Mweb Team.
The Mweb Team.
MS
Michael S's update12 Jun 2026, 10:33
Reviewer Update
Are you guys Crazy! This is the same email you send me on the 8th!
I send the documents over 12 times now! Via Email, Via Chat upload and I got several confirmations that you got it now! Don't call us, We call you! How many times do you want to do this!????
I send the mail again!
Mweb’s reply
I send the documents over 12 times now! Via Email, Via Chat upload and I got several confirmations that you got it now! Don't call us, We call you! How many times do you want to do this!????
I send the mail again!
Mweb’s reply
08 Jun 2026 at 14:26
Hi Michael,
We understand your frustration, especially after repeatedly sending the same information and still being asked for an invoice despite earlier confirmation that it had been received.
We understand your frustration, especially after repeatedly sending the same information and still being asked for an invoice despite earlier confirmation that it had been received.
At this stage, the team is still awaiting the final invoice from your current ISP to proceed with the application. Without this document, the process cannot be completed on our side.
To avoid further delay, please resend the latest invoice directly so we can ensure it is correctly matched to your application and the team can proceed without interruption.
We recognise how repetitive this has been and appreciate your patience while this is being finalised.
Kind regards,
The Mweb Team.
The Mweb Team.
MS
Michael S's updateReviewer Update
12 Jun 2026, 10:41 HERE IS THE CONFIRMATION! AGAIN! Ref: M-W-B-***
From: Mweb <***>
Sent: Friday, June 12, 2026 10:40
To: Michael Schuchardt <***>
Subject: Information Received, assigned reference number: MWB***0
Sent: Friday, June 12, 2026 10:40
To: Michael Schuchardt <***>
Subject: Information Received, assigned reference number: MWB***0
Thank you for sending us the information we requested. We will now progress with your Mweb VOIP porting order.
No need to call us, should we need anything else, we will contact you.
Yours in connectivity,
Mweb
No need to call us, should we need anything else, we will contact you.
Yours in connectivity,
Mweb
MS
Michael S's update12 Jun 2026, 10:41
Reviewer Update
HERE IS THE CONFIRMATION! AGAIN! Ref: M-W-B-***
From: Mweb <***>
Sent: Friday, June 12, 2026 10:40
To: Michael Schuchardt <***>
Subject: Information Received, assigned reference number: MWB***0
Sent: Friday, June 12, 2026 10:40
To: Michael Schuchardt <***>
Subject: Information Received, assigned reference number: MWB***0
Thank you for sending us the information we requested. We will now progress with your Mweb VOIP porting order.
No need to call us, should we need anything else, we will contact you.
Yours in connectivity,
Mweb
No need to call us, should we need anything else, we will contact you.
Yours in connectivity,
Mweb
Mweb's replyOfficial
12 Jun 2026, 11:05Hi Michael,
Thank you for sharing the latest confirmation again.
We understand the frustration this repeated back-and-forth has caused, especially when you’ve already received confirmation that your information was received and the VOIP porting process was set to progress. This kind of inconsistency is not the experience we aim to deliver.
Our team is now actively working on this and reviewing the full interaction and status of your porting request to ensure everything aligns correctly and no further incorrect document requests are made.
We will provide you with further updates as soon as we receive feedback from the relevant team and have clarity on the correct status and next steps.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 Jun 2026, 11:05
Official
Hi Michael,
Thank you for sharing the latest confirmation again.
We understand the frustration this repeated back-and-forth has caused, especially when you’ve already received confirmation that your information was received and the VOIP porting process was set to progress. This kind of inconsistency is not the experience we aim to deliver.
Our team is now actively working on this and reviewing the full interaction and status of your porting request to ensure everything aligns correctly and no further incorrect document requests are made.
We will provide you with further updates as soon as we receive feedback from the relevant team and have clarity on the correct status and next steps.
Kind regards,
The Mweb Team
The Mweb Team
MS
Michael S's updateReviewer Update
17 Jun 2026, 09:50We now have the 17.06.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
MS
Michael S's update17 Jun 2026, 09:50
Reviewer Update
We now have the 17.06.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
Mweb's replyOfficial
17 Jun 2026, 14:02Hi Michael,
Thank you for your follow up. We understand how frustrating this must be, especially with the continued delays and lack of updates on something as urgent as your number porting request.
An urgent follow up has been requested with the Porting Team to ensure your request is prioritised. They will review the status of your porting and provide you with feedback directly as soon as possible.
Kind regards,
Mweb Team
Thank you for your follow up. We understand how frustrating this must be, especially with the continued delays and lack of updates on something as urgent as your number porting request.
An urgent follow up has been requested with the Porting Team to ensure your request is prioritised. They will review the status of your porting and provide you with feedback directly as soon as possible.
Kind regards,
Mweb Team
Mweb's reply17 Jun 2026, 14:02
Official
Hi Michael,
Thank you for your follow up. We understand how frustrating this must be, especially with the continued delays and lack of updates on something as urgent as your number porting request.
An urgent follow up has been requested with the Porting Team to ensure your request is prioritised. They will review the status of your porting and provide you with feedback directly as soon as possible.
Kind regards,
Mweb Team
Thank you for your follow up. We understand how frustrating this must be, especially with the continued delays and lack of updates on something as urgent as your number porting request.
An urgent follow up has been requested with the Porting Team to ensure your request is prioritised. They will review the status of your porting and provide you with feedback directly as soon as possible.
Kind regards,
Mweb Team
MS
Michael S's updateReviewer Update
18 Jun 2026, 07:54We are now on reply number 48.
Don’t you think it is time to escalate this matter to a Manager, Senior Manager, or the CEO’s office, so they can see how MWEB is handling support issues?
This level of support is unacceptable. After 48 replies, the issue is still not resolved, and it feels like no one is taking ownership. From a customer’s point of view, the support has been completely ineffective.
MS
Michael S's update18 Jun 2026, 07:54
Reviewer Update
We are now on reply number 48.
Don’t you think it is time to escalate this matter to a Manager, Senior Manager, or the CEO’s office, so they can see how MWEB is handling support issues?
This level of support is unacceptable. After 48 replies, the issue is still not resolved, and it feels like no one is taking ownership. From a customer’s point of view, the support has been completely ineffective.
Mweb's replyOfficial
18 Jun 2026, 11:35Hi Michael,
Thank you for your follow up. We understand how frustrating this must be, especially after so many interactions without resolution, and it is clear this has not been handled in a way that meets your expectations.
A follow up has been requested with the Porting Team, and your case is currently under review to ensure it is progressed correctly. You will be receiving feedback directly once the team has completed their assessment and confirmed the next steps.
Kind regards,
Mweb Team
Thank you for your follow up. We understand how frustrating this must be, especially after so many interactions without resolution, and it is clear this has not been handled in a way that meets your expectations.
A follow up has been requested with the Porting Team, and your case is currently under review to ensure it is progressed correctly. You will be receiving feedback directly once the team has completed their assessment and confirmed the next steps.
Kind regards,
Mweb Team
Mweb's reply18 Jun 2026, 11:35
Official
Hi Michael,
Thank you for your follow up. We understand how frustrating this must be, especially after so many interactions without resolution, and it is clear this has not been handled in a way that meets your expectations.
A follow up has been requested with the Porting Team, and your case is currently under review to ensure it is progressed correctly. You will be receiving feedback directly once the team has completed their assessment and confirmed the next steps.
Kind regards,
Mweb Team
Thank you for your follow up. We understand how frustrating this must be, especially after so many interactions without resolution, and it is clear this has not been handled in a way that meets your expectations.
A follow up has been requested with the Porting Team, and your case is currently under review to ensure it is progressed correctly. You will be receiving feedback directly once the team has completed their assessment and confirmed the next steps.
Kind regards,
Mweb Team
MS
Michael S's updateReviewer Update
18 Jun 2026, 11:39 LOL! Can someone stop this AI bot from posting the same thing again and again? Without a human checking it, the whole thing just becomes a joke.
MS
Michael S's update18 Jun 2026, 11:39
Reviewer Update
LOL! Can someone stop this AI bot from posting the same thing again and again? Without a human checking it, the whole thing just becomes a joke.
Mweb's replyOfficial
18 Jun 2026, 11:59Hi Michael,
This has been followed up on with the Porting Team, and your request is currently under active review to ensure it is progressed correctly without any further delays. The team is working on aligning the status of your porting and will provide you with direct feedback once this has been finalised.
Kind regards,
Mweb Team
This has been followed up on with the Porting Team, and your request is currently under active review to ensure it is progressed correctly without any further delays. The team is working on aligning the status of your porting and will provide you with direct feedback once this has been finalised.
Kind regards,
Mweb Team
Mweb's reply18 Jun 2026, 11:59
Official
Hi Michael,
This has been followed up on with the Porting Team, and your request is currently under active review to ensure it is progressed correctly without any further delays. The team is working on aligning the status of your porting and will provide you with direct feedback once this has been finalised.
Kind regards,
Mweb Team
This has been followed up on with the Porting Team, and your request is currently under active review to ensure it is progressed correctly without any further delays. The team is working on aligning the status of your porting and will provide you with direct feedback once this has been finalised.
Kind regards,
Mweb Team
MS
Michael S's updateReviewer Update
23 Jun 2026, 09:11 And again!
We now have the 23.06.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
MS
Michael S's update23 Jun 2026, 09:11
Reviewer Update
And again!
We now have the 23.06.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
Mweb's replyOfficial
23 Jun 2026, 09:49Hi Michael,
We understand your frustration here, especially as this has been ongoing with no visible progress from your side despite your urgency for the number port to be completed. From your perspective, the lack of clear updates is understandably unacceptable, particularly when you’re actively following up and still not seeing movement.
We have reviewed your query and can confirm that a follow-up was submitted with our Porting Team. The team has advised that they did make contact regarding the outstanding requirements for your porting request. At this stage, they have confirmed that the ISP statement has not yet been received, only the application form and ID were provided.
For the porting process to proceed, all required documentation must be in place to complete verification and approval on the receiving network’s side. Without the ISP statement, the request cannot be finalised, which is why the process remains on hold.
We do understand your concern regarding the lack of direct updates, and we have re-flagged your case with the Porting Team to ensure clearer communication and urgency going forward, especially given the time sensitivity you’ve expressed.
Once the outstanding document is received, the team will be able to proceed with the porting request immediately and provide you with a confirmed timeline.
We will continue to monitor this closely and ensure you receive a proper update from the team as soon as there is movement.
Kind regards,
The Mweb Team.
The Mweb Team.
Mweb's reply23 Jun 2026, 09:49
Official
Hi Michael,
We understand your frustration here, especially as this has been ongoing with no visible progress from your side despite your urgency for the number port to be completed. From your perspective, the lack of clear updates is understandably unacceptable, particularly when you’re actively following up and still not seeing movement.
We have reviewed your query and can confirm that a follow-up was submitted with our Porting Team. The team has advised that they did make contact regarding the outstanding requirements for your porting request. At this stage, they have confirmed that the ISP statement has not yet been received, only the application form and ID were provided.
For the porting process to proceed, all required documentation must be in place to complete verification and approval on the receiving network’s side. Without the ISP statement, the request cannot be finalised, which is why the process remains on hold.
We do understand your concern regarding the lack of direct updates, and we have re-flagged your case with the Porting Team to ensure clearer communication and urgency going forward, especially given the time sensitivity you’ve expressed.
Once the outstanding document is received, the team will be able to proceed with the porting request immediately and provide you with a confirmed timeline.
We will continue to monitor this closely and ensure you receive a proper update from the team as soon as there is movement.
Kind regards,
The Mweb Team.
The Mweb Team.
MS
Michael S's updateReviewer Update
23 Jun 2026, 12:16Look at the Post on the: 12 Jun 2026 at 10:41 here on hello Peter where your system confirmed to receive the Paperwork! I submitted the Paperwork ~15 times! In Emails, Over the Chat as Upload.... and have several conformations from you, that you got the info! I NEED TO SPEAK TO A REAL HUMAN!!!
*** CEO anyone!!!!!!
*** CEO anyone!!!!!!
MS
Michael S's update23 Jun 2026, 12:16
Reviewer Update
Look at the Post on the: 12 Jun 2026 at 10:41 here on hello Peter where your system confirmed to receive the Paperwork! I submitted the Paperwork ~15 times! In Emails, Over the Chat as Upload.... and have several conformations from you, that you got the info! I NEED TO SPEAK TO A REAL HUMAN!!!
*** CEO anyone!!!!!!
*** CEO anyone!!!!!!
Mweb's replyOfficial
23 Jun 2026, 12:46Hi Michael,
We understand your frustration, especially given the repeated submission of your paperwork and the confusion around confirmation of receipt. We also recognise how urgent this feels from your side and the need for clear human interaction to resolve it.
We understand your frustration, especially given the repeated submission of your paperwork and the confusion around confirmation of receipt. We also recognise how urgent this feels from your side and the need for clear human interaction to resolve it.
We can confirm that we have followed up with the Porting Team to urgently review your case and verify the status of all documentation received, including submissions made via email, chat, and uploads.
At this stage, the team will be working through the record to confirm what is on file and what may still be outstanding, and they will provide feedback once their review is complete.
We do acknowledge your request to speak directly with a person, and your case has been flagged for attention as part of the follow-up.
We appreciate your patience while this verification is being completed, and we will ensure the matter is followed through to clarity and resolution.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply23 Jun 2026, 12:46
Official
Hi Michael,
We understand your frustration, especially given the repeated submission of your paperwork and the confusion around confirmation of receipt. We also recognise how urgent this feels from your side and the need for clear human interaction to resolve it.
We understand your frustration, especially given the repeated submission of your paperwork and the confusion around confirmation of receipt. We also recognise how urgent this feels from your side and the need for clear human interaction to resolve it.
We can confirm that we have followed up with the Porting Team to urgently review your case and verify the status of all documentation received, including submissions made via email, chat, and uploads.
At this stage, the team will be working through the record to confirm what is on file and what may still be outstanding, and they will provide feedback once their review is complete.
We do acknowledge your request to speak directly with a person, and your case has been flagged for attention as part of the follow-up.
We appreciate your patience while this verification is being completed, and we will ensure the matter is followed through to clarity and resolution.
Kind regards,
The Mweb Team
The Mweb Team
MS
Michael S's updateReviewer Update
23 Jun 2026, 15:09You are wasting tenths of expensive staff hours answering emails, complaints, phone calls, and repeated support messages.
Would it not be far more efficient for one support staff member to make a proper phone call, handle the issue directly, and stay with it until the problem is solved?
Instead, this has become a nightmare support “Groundhog Day,” where the same issue keeps coming back again and again without a real solution.
MS
Michael S's update23 Jun 2026, 15:09
Reviewer Update
You are wasting tenths of expensive staff hours answering emails, complaints, phone calls, and repeated support messages.
Would it not be far more efficient for one support staff member to make a proper phone call, handle the issue directly, and stay with it until the problem is solved?
Instead, this has become a nightmare support “Groundhog Day,” where the same issue keeps coming back again and again without a real solution.
Mweb's replyOfficial
23 Jun 2026, 16:22Hi Michael,
We understand why you feel this way. From your perspective, you've invested a significant amount of time submitting documents, following up through multiple channels, and repeating the same information, yet the matter remains unresolved. It's understandable that you're questioning why a more direct approach has not brought this to a conclusion already.
We have followed up with the Porting Team again and included your feedback regarding the repeated interactions and the need for a more streamlined resolution process. We also understand your concern that continued correspondence without meaningful progress creates unnecessary frustration and delays.
At this stage, the Porting Team remains the team responsible for reviewing the documentation on file and progressing the porting request. Our follow-up has been logged, and the team will provide further feedback once they have completed their review of the case and the information submitted.
We appreciate your continued engagement despite the challenges you've experienced and understand your expectation for a clear and lasting resolution.
Kind regards,
The Mweb Team.
The Mweb Team.
Mweb's reply23 Jun 2026, 16:22
Official
Hi Michael,
We understand why you feel this way. From your perspective, you've invested a significant amount of time submitting documents, following up through multiple channels, and repeating the same information, yet the matter remains unresolved. It's understandable that you're questioning why a more direct approach has not brought this to a conclusion already.
We have followed up with the Porting Team again and included your feedback regarding the repeated interactions and the need for a more streamlined resolution process. We also understand your concern that continued correspondence without meaningful progress creates unnecessary frustration and delays.
At this stage, the Porting Team remains the team responsible for reviewing the documentation on file and progressing the porting request. Our follow-up has been logged, and the team will provide further feedback once they have completed their review of the case and the information submitted.
We appreciate your continued engagement despite the challenges you've experienced and understand your expectation for a clear and lasting resolution.
Kind regards,
The Mweb Team.
The Mweb Team.
MS
Michael S's updateReviewer Update
27 Jun 2026, 10:04I made a formal Complaint with your company about the shocking support! Ticket MWB***4
But as your support team saw, that the other support team is busy, you closed this complain!
But as your support team saw, that the other support team is busy, you closed this complain!
"We see you have already been assisted by our support team, please note we will consider this complaint closed from our end."
This is the most redicules support I ever experient! Even a complain about the shocking support is not followed up! Where in the Company MWeb is only 1 Real Human to speak to?
This is the most redicules support I ever experient! Even a complain about the shocking support is not followed up! Where in the Company MWeb is only 1 Real Human to speak to?
Thanks
Michael Schuchardt
PS: If it is not clear, over 3 month, still no call back! still no nr porting! nothing!
Michael Schuchardt
PS: If it is not clear, over 3 month, still no call back! still no nr porting! nothing!
MS
Michael S's update27 Jun 2026, 10:04
Reviewer Update
I made a formal Complaint with your company about the shocking support! Ticket MWB***4
But as your support team saw, that the other support team is busy, you closed this complain!
But as your support team saw, that the other support team is busy, you closed this complain!
"We see you have already been assisted by our support team, please note we will consider this complaint closed from our end."
This is the most redicules support I ever experient! Even a complain about the shocking support is not followed up! Where in the Company MWeb is only 1 Real Human to speak to?
This is the most redicules support I ever experient! Even a complain about the shocking support is not followed up! Where in the Company MWeb is only 1 Real Human to speak to?
Thanks
Michael Schuchardt
PS: If it is not clear, over 3 month, still no call back! still no nr porting! nothing!
Michael Schuchardt
PS: If it is not clear, over 3 month, still no call back! still no nr porting! nothing!
MS
Michael S's updateReviewer Update
29 Jun 2026, 09:42 And again!
We now have the 29.06.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
MS
Michael S's update29 Jun 2026, 09:42
Reviewer Update
And again!
We now have the 29.06.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
Mweb's replyOfficial
30 Jun 2026, 10:18Hi Michael,
We understand how it must feel to keep checking in and still not see any real movement on your porting request, especially after the time you’ve already invested in trying to get this resolved. It’s clear that the lack of visible progress has been a major concern.
The Porting Team remains actively engaged on your case. it remains prioritised, and the team is committed to ensuring your number porting is seen through to a full resolution.
We`ll continue to remain closely involved to ensure you receive the outcome and update you’ve been waiting for.
We understand how it must feel to keep checking in and still not see any real movement on your porting request, especially after the time you’ve already invested in trying to get this resolved. It’s clear that the lack of visible progress has been a major concern.
The Porting Team remains actively engaged on your case. it remains prioritised, and the team is committed to ensuring your number porting is seen through to a full resolution.
We`ll continue to remain closely involved to ensure you receive the outcome and update you’ve been waiting for.
Kind regards,
Mweb Team
Mweb's reply30 Jun 2026, 10:18
Official
Hi Michael,
We understand how it must feel to keep checking in and still not see any real movement on your porting request, especially after the time you’ve already invested in trying to get this resolved. It’s clear that the lack of visible progress has been a major concern.
The Porting Team remains actively engaged on your case. it remains prioritised, and the team is committed to ensuring your number porting is seen through to a full resolution.
We`ll continue to remain closely involved to ensure you receive the outcome and update you’ve been waiting for.
We understand how it must feel to keep checking in and still not see any real movement on your porting request, especially after the time you’ve already invested in trying to get this resolved. It’s clear that the lack of visible progress has been a major concern.
The Porting Team remains actively engaged on your case. it remains prioritised, and the team is committed to ensuring your number porting is seen through to a full resolution.
We`ll continue to remain closely involved to ensure you receive the outcome and update you’ve been waiting for.
Kind regards,
Mweb Team
MS
Michael S's updateReviewer Update
01 Jul 2026, 12:09 And again!
We now have the 01.07.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
MS
Michael S's update01 Jul 2026, 12:09
Reviewer Update
And again!
We now have the 01.07.2026 and I still haven’t received a call back, email, or any update — nothing!
This is unbelievable. It cannot be possible that one company can be this useless.
I need the number ported urgently.
Michael Schuchardt
PS: I only copy paste and change the date! As there is nothing changed!
PS: I only copy paste and change the date! As there is nothing changed!
Mweb's replyOfficial
02 Jul 2026, 13:48Hi Michael,
Thank you for your follow up. It’s completely understandable how frustrating this must be, especially when you’ve been waiting for updates and it feels like nothing has changed despite your efforts to get this moving.
An update has now been received confirming that your VoIP porting is scheduled to be completed today. This should bring your request to a close, and it’s appreciated that you’ve remained patient while this has been worked through.
Your experience has been shared with our Service Quality Team, particularly around the delays and lack of communication, so this can be reviewed and improved going forward.
If anything still needs attention after today, feel free to continue engaging here and support will stay involved to ensure everything is finalised correctly.
Kind regards,
Mweb Team
Thank you for your follow up. It’s completely understandable how frustrating this must be, especially when you’ve been waiting for updates and it feels like nothing has changed despite your efforts to get this moving.
An update has now been received confirming that your VoIP porting is scheduled to be completed today. This should bring your request to a close, and it’s appreciated that you’ve remained patient while this has been worked through.
Your experience has been shared with our Service Quality Team, particularly around the delays and lack of communication, so this can be reviewed and improved going forward.
If anything still needs attention after today, feel free to continue engaging here and support will stay involved to ensure everything is finalised correctly.
Kind regards,
Mweb Team
Mweb's reply02 Jul 2026, 13:48
Official
Hi Michael,
Thank you for your follow up. It’s completely understandable how frustrating this must be, especially when you’ve been waiting for updates and it feels like nothing has changed despite your efforts to get this moving.
An update has now been received confirming that your VoIP porting is scheduled to be completed today. This should bring your request to a close, and it’s appreciated that you’ve remained patient while this has been worked through.
Your experience has been shared with our Service Quality Team, particularly around the delays and lack of communication, so this can be reviewed and improved going forward.
If anything still needs attention after today, feel free to continue engaging here and support will stay involved to ensure everything is finalised correctly.
Kind regards,
Mweb Team
Thank you for your follow up. It’s completely understandable how frustrating this must be, especially when you’ve been waiting for updates and it feels like nothing has changed despite your efforts to get this moving.
An update has now been received confirming that your VoIP porting is scheduled to be completed today. This should bring your request to a close, and it’s appreciated that you’ve remained patient while this has been worked through.
Your experience has been shared with our Service Quality Team, particularly around the delays and lack of communication, so this can be reviewed and improved going forward.
If anything still needs attention after today, feel free to continue engaging here and support will stay involved to ensure everything is finalised correctly.
Kind regards,
Mweb Team
MS
Michael S's updateReviewer Update
03 Jul 2026, 10:03It is done! The number has finally been ported.
It only took around 4 months, over 30 messages on HelloPeter, about 20 phone calls lasting between 45 minutes and 1.5 hours each, 8 chat sessions of roughly 3 hours each, and more than 15 emails sending the same documents over and over again.
Honestly, I didn’t think this day would still come.
Just in case anyone is interested: during all this waiting, I had plenty of time to think about your support structure — and I’m pretty sure I could offer a solution to fix it.
Feel free to call me. 😉
PS: I solve this as a living!
PS: I solve this as a living!
MS
Michael S's update03 Jul 2026, 10:03
Reviewer Update
It is done! The number has finally been ported.
It only took around 4 months, over 30 messages on HelloPeter, about 20 phone calls lasting between 45 minutes and 1.5 hours each, 8 chat sessions of roughly 3 hours each, and more than 15 emails sending the same documents over and over again.
Honestly, I didn’t think this day would still come.
Just in case anyone is interested: during all this waiting, I had plenty of time to think about your support structure — and I’m pretty sure I could offer a solution to fix it.
Feel free to call me. 😉
PS: I solve this as a living!
PS: I solve this as a living!
Mweb's replyOfficial
03 Jul 2026, 12:16Hi Michael,
We’re glad to hear that the number port has finally been completed.
That said, we also fully understand the frustration behind your message. Having to follow up over a prolonged period with repeated calls, chats, and emails is not the experience we want any customer to go through, especially for something that should have been handled far more efficiently.
Your feedback about the overall process and support experience has been noted. While the outcome has now been resolved, the journey to get there clearly fell short, and we recognise the impact that has had on you.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply03 Jul 2026, 12:16
Official
Hi Michael,
We’re glad to hear that the number port has finally been completed.
That said, we also fully understand the frustration behind your message. Having to follow up over a prolonged period with repeated calls, chats, and emails is not the experience we want any customer to go through, especially for something that should have been handled far more efficiently.
Your feedback about the overall process and support experience has been noted. While the outcome has now been resolved, the journey to get there clearly fell short, and we recognise the impact that has had on you.
Kind regards,
The Mweb Team
The Mweb Team