SHOCKING PATHETIC SERVICE MWEB-***** BILLING

I have no resort but to now appeal from the CEO OF MWEB to rectify the indecency and inhumane of the shocking customer service received. very terrible and shocking service and under no point do they meet the customer half way, how can i pay for two routers yet only one is working, they have a technical department for a reason to see what router is plugged since when, but im billed for a router laying in my cupboard unplugged ...can i return the router no, can i cancel im prevent from cancelling all services so i can move to a better service provider, i am waiting SEAN NOURSE response , you cannot tie me to a service i no longer i wish to be apart off, under no circumstance will i be played rough were all my payments have been up to date