Shocking or No service

I have requested for a B number move and have been advised that it will take 48 hours for the admin team to respond, it has now been a complete week with no response, we have been without fiber for the last week and a half with no success or any feedback from Mweb.

I have called numerous times and have been advised that the matter has been escalated to management but have not received any mail or any call from any management staff whatsoever.

The Lady i spoke with today also escalated the matter to management and said that they will be in contact with me today and this did not happen again.

Mweb can you please advise me when will the matter be attended to or when will a member of your management actually do their jobs and call the paying customers.