SHOCKING MWEB SERVICE

SHOCKING SERVICE and I've been a long existing customer! I called Mweb on 30/04/2020 to cancel one of my fiber products as it is not currently needed during lockdown... there was no response after calling literally the WHOLE day... so I sent a fb inbox msg and asked for some help. No response and then being a long weekend I called on the next business day, to which after holding for over 30min and being transferred someone assisted, but then I was told due to it being the beginning of the month I have to pay for May 2020 as well and the cancellation will only be from June as I didn't give a calendar months notice.... I disputed this as I DID CALL and had they actually answered it would have been a calendar months notice. They logged a query for me to which they would check phone records and get back to me.... IM STILL WAITING... please take note my fb inbox message was still not even read! I send msgs in messenger as well as on their fb wall and asked for someone to call me as id like to see how far the query is. The message I keep being told is "we have already sent the email pls check you inbox or spam" I keep responding explaining the reason for me wanting to talk to someone and I'm not calling (and paying) for an 087 number and hanging on for over an hour and then it gets rung off. Till today I've not had a response. One cannot respond to their email as its a "no reply" address. The email was sent from customer support agent Danielle Roman - I keep asking to speak to her. I am not going to pay for another month of fiber when I called with enough time before the end of April to give notice. I am not the only person having trouble with Mweb... their Facebook wall is covered in complaints regarding service as well as about calls not being answered etc.