Shocking MWEB customer non service

to get tech help from MWEB is impossible. I had to get LTE which I signed up, that took 10 days. Then my outlook could not sen emails. so first thing this morning at 7.30 I phoned MWEB tech for help.over 6 hours on the phone and constantly getting cut off and even getting to next in line 1 then line dropped. Back and forward for over 6 hours. Where has the reliable MWEB customer service go to. Shame on you. Shocking service. So another day without being able to send out emails but I have paid for this non existent service.