SHOCKING MWEB CUSTOMER CARE

Good Day I have been a loyal paying customer for years with MWEB.... but their customer service is totally disgusting. They are not even worth the ONE STAR that I have to give them.

Can anyone PLEASE tell me how to connect with Mweb to enquire about my SHOCKING internet service. Every time I call I am kept waiting for over 10 minutes a time and after calling and leaving numerous messages on my online account NO ONE gets back to me at all. Our home internet is dreadful. I wanted to upgrade but now I simply want to change providers. I am disgusted with their terrible customer care.!!! Vumatel has tested our fibre line and it is perfect. Mweb is quick to let me know that my premiums are going up but they won't answer any of my emails. How do I get them to call me back????