Shocking MWEB

I tried to get mweb fibre but They dont answer their phones for new clients - what do they do for existing client -- holding on the line for 15 minutes because their phones are " ringing off the hook" is not how I would treat a potential new client They dont get back to you with a resolution - they just say they are looking into it and will get back to you Finally I had enough and cancelled -- still waiting for the mail to confirm its cancelled " they are getting back to me - just not sure when and they record the calls -- wonder if somebody listens to the 15 minutes of noise and they do say you can do it online with the same results -- really really poor -- hope they get it right