BP
Brett P
1 reviews | Active since Oct 2013
28 Mar 2018, 12:12
Shocking Mweb!
Mweb you are seriously losing the plot! I have signed up for LTE 100gb and the first thing Mweb has done is charge me even though the product has not been delivered to me, has not been activated either, but you have charged me.
I have sat on the phone 12 times in 3 days and still no response or action from you at all!
And to think I wanted to order another one of your services!
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
28 Mar 2018, 15:31Good day brettpre
Thank you for raising this matter with us, we appreciate you doing so.
We have tried to call you on the numbers listed but could not reach you to discuss the complaint.
In the meantime, we have escalated your feedback to the relevant persons to review.
They will investigate what happened and will contact you to address it as well as advise on the way forward.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply28 Mar 2018, 15:31
Official
Good day brettpre
Thank you for raising this matter with us, we appreciate you doing so.
We have tried to call you on the numbers listed but could not reach you to discuss the complaint.
In the meantime, we have escalated your feedback to the relevant persons to review.
They will investigate what happened and will contact you to address it as well as advise on the way forward.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,
BP
Brett P's updateReviewer Update
28 Mar 2018, 15:40Why don't you leave a message or a contact person I can call?
Preferably a direct line to someone and not your utterly frustrating call centre.
BP
Brett P's update28 Mar 2018, 15:40
Reviewer Update
Why don't you leave a message or a contact person I can call?
Preferably a direct line to someone and not your utterly frustrating call centre.