Shocking Lack of service

Have been trying to call Mweb since 29 August to resolve a transfer / cancellation issue. (ref ***8) Get told by the technical / sales team that I must speak to customer care. This not possible as I keep getting cut off. I have also tried to make contact via the Mweb platform and have sent them emails. Not one form of communication has been acknowledged / resolved. After being with MWEB virtually since they first opened, I am shocked and disappointed in this total lack of customer service.