Shocking lack of service!

I signed up for fibre, after checking that we have coverage in our area, which was confirmed on their site. Then about a week later i got an sms to say the order has been cancelled. So i called about five times without success and when I eventually got through to the technician he told me i was at the wrong department, to which i told him that not even the reception is answering, he then offered to transfer bu but ended the call! What an absolute excuse of a business this has become!