shocking indeed

Dear Sir/ Madam, I have been experiencing a poor/no/intermittent internet service from Dec 2015 despite paying monthly fee. I have made numerous calls to MWEB to ask a TELKOM technician to come out urgently to resolve the issue with the ADSL. The calls have been numerous as well as a waste of valuable time. Today I was told yet again that a Telkom technician was allocated but they cant tell me when he will come through to sort out. I had to insist that they call and give me daily feedback. I wonder if that would happen. Anyway MWEB and TELKOM you have left me no choice but to write this email. 2 months is a long time to have gotten your act together...I wait to see whether this will be resolved as a matter of urgency.