Shocking

I app**** for an account with mweb, within minutes they deducted R1499 from my bank account. After 10days we had no response & after R300 worthy of calls to find out what was happening. I was told that the application for the service had declined & would have to contact billing to enquire about my refund. The online service doesnt allow me to complete my query & it has proved impossible to get through to billing via cell phone. Considering Mweb to be a communication company, l have found their service to be totally shocking!!!! I feel sorry for anybody who has to deal with this company. I am R1499 out of pocket & my cell bill is climbing daily, what can l do? Desperate and disappointed, what a shame!!!