Shocking Customer Service Mweb Fibre

MWEB DISAPPOINTMENT I placed my new order on 30 June, all the existing hard ware was already in place Initially I was told that someone would be out to install hardware etc within 2 - 3 working days.

It is now 2 August and I am no closer to having my fibre line activated. When I call the call centre after holding on for in many cases for over an hour only to be cut off again, and when I do occasionally do manage to speak to an agent only to be told technical will get back to you within the next 24 -48 hours. I have made in access of over a 100 calls and waited in access of 60 hrs hrs for an agent in there call centre. If I had an option now I would cancel the contract and use another service provider, and will never advise anybody to use them as a service provider.

My service contract has not even begun and being invoiced and already I'm experiencing difficulties - this brings me no hope. I work from home so any delays with internet is incredibly inconvenient.