Shocking Customer Service and Empty Promises

The Sales Consultant advised us that if our fibre coverage falls short, Mweb would provide an extender at no charge, which would increase the range from the router. We're now in need of that extender.

My email of four days ago requesting the extender has gone unanswered. Today's phone call was also a disaster. 40 minutes of holding and two departments later has resulted more frustration. The technical department referred me tobthe sales department and sales referred me back to technical. Why are your consultants badly informed and educated?

Were is your customer service Mweb?