Shocking customer service.

I am totally and utterly disgusted by the communication of Mweb is done, as i am typing this, i am still on hold for the past 1hr45mins waiting to be connected to a consultant, How can a reputable business handle customer sevice this way? if you access the live chat then you get a message stating that they are connecting you to a consultant, i am almost certain that there is more than one consultant working a Mweb. GET YOUR ACT TOGETHER!!!!!!!!