Shocking customer care by MWEB.

Mweb's customer care or lack there of has been an eye-opener. I have been in dispute with them regarding an exhorbitant data fee for the past two months. Every complaint has had to go through their call center which takes on average 10 minutes for a response. They are then unable to deal with the matter and promise that they will escalate. They did get back to me but without dealing with the issue. This resulted in me having to call on numerous occasions where I once again received a commitment that they would escalate , once again the response was tardy and ineffective. All I have been asking is to be able to speak to someone slightly more empowered than the billing call agent but this has been impossible. Bearing in mind I am based in JHB and they only have offices in Cape Town a physical meeting is not possible. As a result of their shoddy treatment I will be cancelling my contract that is if I can get hold of them to do so.