Shocking communication MWeb

I am disgusted with their communication. I app**** for a Sim card Data deal and it was delivered on Monday 30 March. The sim arrives just like that, with no instructions and no info on how to setup.

I managed to activate the sim card and my online profile shows that the data plan is active, but the sim is not connecting.

I tried phoning their technical department and had to drop the call after holding the line for 35 minutes. I sent 3 queries to the online help desk of which the first message was at 09:28 this morning. It is now 12:39 and still no assistance. I also messaged them on Facebook, also with no response.

This is absolutely shocking. I am regretting my decision to take out a data plan with MWeb