Shocking Cancellation policy and no service

To whom it may concern,

I signed up for Mweb fibre on the 5th of October 2021 I was told it would take 15 days for the installation and activation to be done. It however took longer, it was eventually installed and activated on the 26th of October 2021. Upon activation i was told everything is setup but to my suprise the internet was not working. I called mweb support to help me and i was told its Frogfoot's problem. They created a ticket with Frogfoot and i was told everything is fine at Frogfoot side the problem is with Mweb. I did a lot of back and forth with Mweb and Frogfoot who continously blamed the other without fixing my problem. After 2 weeks of opening countless support tickets with Mweb and frogfoot i decided to cancel my service with Mweb on the 8th of November 2021. I was told if i want to cancell my account I'm supposed to pay R2424, if i dont pay that amount my account will remain opened and will continue being billed additional R638 for a service that i am not recieving and for a problem they cant fix. I have spent almost one and a half months waiting for my internet connection to work. Each time i call Mweb support i will spend over 40 minutes on the phone using my own airtime to try and resolve a problem they cant fix. Now they say i'm supposed to pay for installation that didnt even work. Mweb is making people pay for a service that doesnt work, when you get frastrated you are forced to pay a penatly fee of R2424 and they refuse to cancell your account if that amount is not paid. This is complete *****. Mweb stop what you are doing