SB
SHARON B
1 reviews | Active since Sept 2026
09 Sept 2026, 15:14
Shocking and Disappointing experience... dont do it
No! JUST NO! Frustrating 9 days. Cold my service without my knowledge as Octotel didn't support the product. Had to buy a new more expensive product and connection fee. The last 2 days. Yes. Days. Been on countless calls and chats. To now the issue not resolved. I wish to cancel and go with another SP. So disappointed after being with them for years! Oh.... no direct lines to Management!
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Mweb's replyOfficial
09 Sept 2026, 15:24Hello SHARON
We understand how disappointing this experience has been, especially after nine days without a resolution, multiple calls and chats, and having to arrange an alternative, more expensive connection.We’ve arranged for our Retentions team to review your profile and the circumstances around the service suspension, including the impact of the Octotel product availability, and to contact you to discuss the next steps as a priority.We recognise that you’ve already spent considerable time trying to get assistance, so our team will review the matter with the context provided rather than requiring you to start the process again. We appreciate your years with Mweb and the opportunity to address this properly.
Kind regards,
The Mweb Team
We understand how disappointing this experience has been, especially after nine days without a resolution, multiple calls and chats, and having to arrange an alternative, more expensive connection.We’ve arranged for our Retentions team to review your profile and the circumstances around the service suspension, including the impact of the Octotel product availability, and to contact you to discuss the next steps as a priority.We recognise that you’ve already spent considerable time trying to get assistance, so our team will review the matter with the context provided rather than requiring you to start the process again. We appreciate your years with Mweb and the opportunity to address this properly.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply09 Sept 2026, 15:24
Official
Hello SHARON
We understand how disappointing this experience has been, especially after nine days without a resolution, multiple calls and chats, and having to arrange an alternative, more expensive connection.We’ve arranged for our Retentions team to review your profile and the circumstances around the service suspension, including the impact of the Octotel product availability, and to contact you to discuss the next steps as a priority.We recognise that you’ve already spent considerable time trying to get assistance, so our team will review the matter with the context provided rather than requiring you to start the process again. We appreciate your years with Mweb and the opportunity to address this properly.
Kind regards,
The Mweb Team
We understand how disappointing this experience has been, especially after nine days without a resolution, multiple calls and chats, and having to arrange an alternative, more expensive connection.We’ve arranged for our Retentions team to review your profile and the circumstances around the service suspension, including the impact of the Octotel product availability, and to contact you to discuss the next steps as a priority.We recognise that you’ve already spent considerable time trying to get assistance, so our team will review the matter with the context provided rather than requiring you to start the process again. We appreciate your years with Mweb and the opportunity to address this properly.
Kind regards,
The Mweb Team
Best regards,