AW
Allistor W
1 reviews | Active since Oct 2018
04 May 2026, 14:14
Shocked with the "service" I am getting from MWEB!!!!
Still having issues with my MWEB account that I am NOT going to pay!!!!! For the last two months I spend over R1000 on calls as well as data (I am working from home) due to my internet line getting ********** by trucks. In the last two months, I was for more than two weeks without internet, had to make numorous calls to MWEB and Vumatel to get my line fixed (6 calls in less than two months and each time spend a lot of money on calls as well as data). My Vumatel line was R729 p/m. I went over to Open Serve which is R439 p/m, but now my account is R1294.62. How is this possible? And yes, the debit order bounched, because I NEVER gave MWEB the authority to debit order my account for that amount. That in fact, this is theft as MWEB tried to take money from my account that I didn't authorize. If my internet line is cut this month because I didn't pay, I am going to a new ISP. For 20 years I have been a MWEB client and this is the services I am getting.
Helpful (0)
Replies (9)0
Replies (9)
Mweb's replyOfficial
04 May 2026, 14:35Hi Allistor, we hear your frustration, especially given the repeated service interruptions, additional costs you’ve incurred, and the confusion around your billing after the package change. We also understand how disruptive this has been while working from home. We’ve requested our Billing Team to contact you directly to go through a full breakdown of your account charges, including the changes between fibre providers, pro-rata billing, and the debit order discrepancy you’ve raised. They will review your billing history with you and provide clarity on how the total amount was calculated so everything is properly explained. We appreciate you bringing this to our attention and will ensure the billing team engages with you to resolve it. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 May 2026, 14:35
Official
Hi Allistor, we hear your frustration, especially given the repeated service interruptions, additional costs you’ve incurred, and the confusion around your billing after the package change. We also understand how disruptive this has been while working from home. We’ve requested our Billing Team to contact you directly to go through a full breakdown of your account charges, including the changes between fibre providers, pro-rata billing, and the debit order discrepancy you’ve raised. They will review your billing history with you and provide clarity on how the total amount was calculated so everything is properly explained. We appreciate you bringing this to our attention and will ensure the billing team engages with you to resolve it. Kind regards,
The Mweb Team
The Mweb Team
AW
Allistor W's updateReviewer Update
04 May 2026, 14:57They can contact me, but I am NOT going to pay this bill because of all the expenses that I had to make due to this. Why do MWEB still bill the client even though the client was without internet. MWEB bill the client for services that the client NEVER RECEIVED!!! I am paying a monthly fee to have internet for the whole month, NOT HALF THE MONTH!!! In that case, MWEB IS *****ING FOR THEIR CLIENTS!!!!
AW
Allistor W's update04 May 2026, 14:57
Reviewer Update
They can contact me, but I am NOT going to pay this bill because of all the expenses that I had to make due to this. Why do MWEB still bill the client even though the client was without internet. MWEB bill the client for services that the client NEVER RECEIVED!!! I am paying a monthly fee to have internet for the whole month, NOT HALF THE MONTH!!! In that case, MWEB IS *****ING FOR THEIR CLIENTS!!!!
Mweb's replyOfficial
04 May 2026, 15:08Hi Allistor, we hear your frustration, especially around being billed during periods where you experienced service disruption and had to incur additional costs to stay connected for work. We’ve requested our Billing Team to contact you directly to review your account in detail, including the charges raised, the service periods affected, and the usage records. They will work through the breakdown with you so there is full clarity on how the billing has been app****. We appreciate you raising this and will ensure the billing team engages with you to address it. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 May 2026, 15:08
Official
Hi Allistor, we hear your frustration, especially around being billed during periods where you experienced service disruption and had to incur additional costs to stay connected for work. We’ve requested our Billing Team to contact you directly to review your account in detail, including the charges raised, the service periods affected, and the usage records. They will work through the breakdown with you so there is full clarity on how the billing has been app****. We appreciate you raising this and will ensure the billing team engages with you to address it. Kind regards,
The Mweb Team
The Mweb Team
AW
Allistor W's updateReviewer Update
05 May 2026, 11:01As I am tiping this, I am on hold once again trying to get through to your accounts department. I just got a notification from MWEB that MWEB will run another debit order as my first debit order was unsuccessful. I have been "First in line" for the last 45 minutes. Once again MY AIRTIME because of MWEB being USELESS!!!!! Don't tell me again that MWEB will contact me, because MWEB is USELESS!!!!! You have TWO options. EITHER RIGHT MY OUTSTANDING BALANCE OFF AND MAKE IT A ZERO, OR COME AND FETCH YOUR STUUF AND CANCEL MY LINE!!!!
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Allistor W's update05 May 2026, 11:01
Reviewer Update
As I am tiping this, I am on hold once again trying to get through to your accounts department. I just got a notification from MWEB that MWEB will run another debit order as my first debit order was unsuccessful. I have been "First in line" for the last 45 minutes. Once again MY AIRTIME because of MWEB being USELESS!!!!! Don't tell me again that MWEB will contact me, because MWEB is USELESS!!!!! You have TWO options. EITHER RIGHT MY OUTSTANDING BALANCE OFF AND MAKE IT A ZERO, OR COME AND FETCH YOUR STUUF AND CANCEL MY LINE!!!!
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Allistor W's updateReviewer Update
05 May 2026, 11:11Now I am forced to phone MWEB back again bacause the service agent just dropped the line. Disgusting service from MWEB!!!!
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Allistor W's update05 May 2026, 11:11
Reviewer Update
Now I am forced to phone MWEB back again bacause the service agent just dropped the line. Disgusting service from MWEB!!!!
Mweb's replyOfficial
05 May 2026, 11:36Hi Allistor,
Thank you for raising this with us. We understand how stressful and discouraging it is to be waiting on hold for an extended period, especially while using your own airtime and receiving debit notifications at the same time. This situation has clearly been very frustrating, and it’s not the experience we want for our clients.
An urgent follow‑up request has been sent to the relevant team to prioritise a review of the account, including the outstanding balance and debit order handling. The concern around extended hold times and the impact this has had has been noted and will be shared with our Service Quality Team for review and improvement.
Kind regards,
Mweb Team
Thank you for raising this with us. We understand how stressful and discouraging it is to be waiting on hold for an extended period, especially while using your own airtime and receiving debit notifications at the same time. This situation has clearly been very frustrating, and it’s not the experience we want for our clients.
An urgent follow‑up request has been sent to the relevant team to prioritise a review of the account, including the outstanding balance and debit order handling. The concern around extended hold times and the impact this has had has been noted and will be shared with our Service Quality Team for review and improvement.
Kind regards,
Mweb Team
Mweb's reply05 May 2026, 11:36
Official
Hi Allistor,
Thank you for raising this with us. We understand how stressful and discouraging it is to be waiting on hold for an extended period, especially while using your own airtime and receiving debit notifications at the same time. This situation has clearly been very frustrating, and it’s not the experience we want for our clients.
An urgent follow‑up request has been sent to the relevant team to prioritise a review of the account, including the outstanding balance and debit order handling. The concern around extended hold times and the impact this has had has been noted and will be shared with our Service Quality Team for review and improvement.
Kind regards,
Mweb Team
Thank you for raising this with us. We understand how stressful and discouraging it is to be waiting on hold for an extended period, especially while using your own airtime and receiving debit notifications at the same time. This situation has clearly been very frustrating, and it’s not the experience we want for our clients.
An urgent follow‑up request has been sent to the relevant team to prioritise a review of the account, including the outstanding balance and debit order handling. The concern around extended hold times and the impact this has had has been noted and will be shared with our Service Quality Team for review and improvement.
Kind regards,
Mweb Team
AW
Allistor W's updateReviewer Update
05 May 2026, 12:05I don't think you do understand. You are making all these promises, but NOTHING is being done. Nice promises means NOTHING if NOTHING is done about it. This will be the fifth time I am forced to cancel my Vumatel line and yes, MWEB is still billing me for it trying to take money from my bank account that DOES NOT BELONG TO MWEB!!!! You know what it is called when I take money from someone that DOES NOT BELONG TO ME!!!!! My phone calls to MWEB today alone is now more than 2, YES TWO HOURS!!!!! That is just for today and I am still on hold. My bill to MWEB is climbing by the minute. MWEB WILL REIMBURSE ME FOR EVERY SENT!!!!
AW
Allistor W's update05 May 2026, 12:05
Reviewer Update
I don't think you do understand. You are making all these promises, but NOTHING is being done. Nice promises means NOTHING if NOTHING is done about it. This will be the fifth time I am forced to cancel my Vumatel line and yes, MWEB is still billing me for it trying to take money from my bank account that DOES NOT BELONG TO MWEB!!!! You know what it is called when I take money from someone that DOES NOT BELONG TO ME!!!!! My phone calls to MWEB today alone is now more than 2, YES TWO HOURS!!!!! That is just for today and I am still on hold. My bill to MWEB is climbing by the minute. MWEB WILL REIMBURSE ME FOR EVERY SENT!!!!
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Allistor W's updateReviewer Update
05 May 2026, 12:20This is now my third attemp today to get hold of the most USELESS call centre EVER and I am "First in line" for 50 minutes as I am typing this message. DISGUSTING TO SAY THE LEAST!!!!!
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Allistor W's update05 May 2026, 12:20
Reviewer Update
This is now my third attemp today to get hold of the most USELESS call centre EVER and I am "First in line" for 50 minutes as I am typing this message. DISGUSTING TO SAY THE LEAST!!!!!
Mweb's replyOfficial
05 May 2026, 13:10Hi Allistor,
An urgent follow‑up request has already been sent to the relevant team to prioritise a review of your account, including the outstanding balance and debit order handling. This escalation remains active, and the team has been instructed to make contact with you as soon as possible to provide feedback and assist in resolving this matter.
Kind regards,
Mweb Team
An urgent follow‑up request has already been sent to the relevant team to prioritise a review of your account, including the outstanding balance and debit order handling. This escalation remains active, and the team has been instructed to make contact with you as soon as possible to provide feedback and assist in resolving this matter.
Kind regards,
Mweb Team
Mweb's reply05 May 2026, 13:10
Official
Hi Allistor,
An urgent follow‑up request has already been sent to the relevant team to prioritise a review of your account, including the outstanding balance and debit order handling. This escalation remains active, and the team has been instructed to make contact with you as soon as possible to provide feedback and assist in resolving this matter.
Kind regards,
Mweb Team
An urgent follow‑up request has already been sent to the relevant team to prioritise a review of your account, including the outstanding balance and debit order handling. This escalation remains active, and the team has been instructed to make contact with you as soon as possible to provide feedback and assist in resolving this matter.
Kind regards,
Mweb Team