AO
ANENE O
1 reviews | Active since Feb 2012
01 Aug 2015, 22:15
Shocked
I cancelled my mweb contract in March 2013 went into actual branch to sign cancellation for my contract. Have not been living in residence in over 2 years!! Debit orders STILL going off, ill management!!! Went into branch during period numerous times, WITH same witness's. Still to this day NEVER came back to me, I put in STOP order and still comming off my bank account EVERY month and demanded ALL monies to be credited back!!! I am very distressed and sick of them and will be taking this into court as our conversation few months ago already!!! Worse than a ****!!! Biggest mistake of my entire life!!!!! Get your act together!!!!
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Replies (1)
Mweb's replyOfficial
03 Aug 2015, 13:02Hello niennie83,
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed and escalated to the relevant department to investigate.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed and escalated to the relevant department to investigate.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply03 Aug 2015, 13:02
Official
Hello niennie83,
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed and escalated to the relevant department to investigate.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed and escalated to the relevant department to investigate.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services
Best regards,