1 reviews | Active since Feb 2017

05 Sept 2018, 19:52

**** service and worse network!!

Absolutely appouling service ever do not know how they are still in business, excuse after excuse after excuse and nothing ever gets done. have been with them almost two months and have had the worst internet experience of my life i cant even log into the mweb portal using their own internet as it is too slow. most evenings the speed is under 1mbps and this is on lte never been over 2mbps except one time it reached an amazing 4mbps. i thing dial up would be faster. but they very happy debiting my account on time every month. i guarantee if i stopped the payment they be on my case every 5 seconds. nobody seems to care. they just steel your money and give u nothing in return. after complaint after complaint they just do stuff all. absolutely blady useless i must say. guaranteed someone will call after this and have another excuse for me well im not interested just fix it.!!!!!!!!!!

0
Replies (3)
Mweb
Mweb's reply07 Sept 2018, 15:56
Official

Good day

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

's update11 Sept 2018, 19:43
Reviewer Update
Still not fixed
Mweb
Mweb's reply12 Sept 2018, 17:55
Official

Good day

We have received feedback that your router has since been delivered

A Technical specialist follow-up call has been booked for you.

Scheduled Date Thu, 13 Sep 2018, 18:00

Kind regards

MWEB Client Services