Shicking treatment and arrogance
Without any prior warning my internet access has been \throttled". In effect it is now completely unusable - I can't even log in to the MWeb site! This is the first time I have ever exceeded the AUP and had no warning at all.<br> Tried phoning the call centre twice and disconnected twice third time put on hold for ever so I hung up.<br> I eventually resorted to different Internet access to cancel my supposed 'service' as MWeb as clearly not interested.<br> I was then sent an email saying must pay for this total lack of service until October 1st"
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Mweb's replyOfficial
18 Aug 2015, 11:41Hello NickH,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply18 Aug 2015, 11:41
Official
Hello NickH,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services